Melbourne School of Government - Research Publications

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Author: O'Flynn, Janine × Type: Report ×

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    New Zealand: Whānau Ora Agile Government Case
    O'Flynn, J ; Lucas, P (Agile Government Center, National Academy of Public Administration, 2020)
    Aotearoa-New Zealand walks between two cultural worlds - Māori[1] and Western/Anglo traditions - which were embedded following British colonisation, what happens when social policy is designed to reflect these worlds? Māori have perpetually demanded their perspectives be listened to and acted on in public policy since colonisation, but in the past 30 years this call has been gaining broader support. In 2010, Whānau Ora health and social initiative was legislated into action. This came after years of former Minister for the Community and Voluntary Sector Hon. Dame Tariana Turia agitating for change to how Māori health and social services were delivered. For Māori, whānau[2] sits at the centre of culture and community. Whānau Ora, “family wellbeing” in Māori, aims to improve outcomes across areas such as health, education, housing, and employment, with a focus on the hauora of the whānau, as opposed to the traditional focus on individual crisis intervention. “Hauora” is a Māori philosophy of wellbeing entailing four mutually supportive dimensions: taha tinana (physical wellbeing); taha hinengaro (mental and emotional wellbeing); taha whanau (social wellbeing); and taha wairua (spiritual wellbeing) (Durie 1994). As background, it is important to recognize that a central goal of this endeavor is to recognize in Whānau Ora the principle that whānau are best placed to develop their own plans to meet their needs and achieve their aspirations. This contrasts with past practice where services are thrust upon them in times of crisis and with little consideration for their strengths.. Thus, this radical shift towards whānau self-determination required different approaches to developing and implementing Whānau Ora. While not drawing directly from Agile methodology, Whānau Ora shares many of the principles of it, but through a particular Māori and pasifika[3] lens. This case shows us that application of the principles of agile government can be seen in delivering services in a manner that resonates in many communities and has roots in a wide variety of practices.
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    Australia Post Case Study
    O'Flynn, J ; Lucas, P (Agile Government Center, National Academy of Public Administration, 2020)
    Australia Post faced both disruption and opportunity as the digital era began to shift consumer demands towards ecommerce. The government business enterprise needed to adjust to these headwinds, so in 2012, it embarked on a reinvention of how its Digital Division operated. On a quest to improve customer experience, the Division grew from 15 to 270 open and collaborative people in a couple of years. The Digital Division consciously adopted the Agile methodology in setting out on its transformation.