CULLEN, S; Shanks, G; Davern, M; Wilcocks, L; Bui, TX; Sprague, R
(HICSS, 2017)
Outsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior
archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than contracting techniques.