- Accounting - Research Publications
Accounting - Research Publications
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ItemExplanations as Discourse: Towards Ethical Big Data Analytics ServicesAfrashteh, S ; Someh, I ; Davern, M (Australasian Association for Information Systems and Australian Computer Society, 2020-01-01)Big data analytics uses algorithms for decision-making and targeting of customers. These algorithms process large-scale data sets and create efficiencies in the decision-making process for organizations but are often incomprehensible to customers and inherently opaque in nature. Recent European Union regulations require that organizations communicate meaningful information to customers on the use of algorithms and the reasons behind decisions made about them. In this paper, we explore the use of explanations in big data analytics services. We rely on discourse ethics to argue that explanations can facilitate a balanced communication between organizations and customers, leading to transparency and trust for customers as well as customer engagement and reduced reputation risks for organizations. We conclude the paper by proposing future empirical research directions.
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ItemEnablers and Mechanisms: Practices for Achieving Synergy with Business AnalyticsASADI SOMEH, I ; Wixom, B ; Davern, MICHAEL ; Shanks, GRAEME ; Bui, TX ; Sprague, R (HICSS, 2017)Business Analytics (BA) systems use advanced statistical and computational techniques to analyze organizational data and enable informed and insightful decision-making. BA systems interact with other organizational systems and if their relationship is synergistic, together they create higher-order BA-enabled organizational systems, which have the potential to create value and gain competitive advantage. In this paper, we focus on the enablers and mechanisms of synergy between BA and other organizational systems and identify a set of organizational practices that underlie the emergence of BA-enabled organizational systems. We use a case study involving a large IT firm to identify the organizational practices associated with synergistic relationships that lead to the emergence of higher-order BA-enabled organizational systems.