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ItemA Framework for Relationships in Outsourcing: Contract Management ArchetypesCULLEN, S ; Shanks, G ; Davern, M ; Wilcocks, L ; Bui, TX ; Sprague, R (HICSS, 2017)Outsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than contracting techniques.
ItemEnablers and Mechanisms: Practices for Achieving Synergy with Business AnalyticsASADI SOMEH, I ; Wixom, B ; Davern, MICHAEL ; Shanks, GRAEME ; Bui, TX ; Sprague, R (HICSS, 2017)Business Analytics (BA) systems use advanced statistical and computational techniques to analyze organizational data and enable informed and insightful decision-making. BA systems interact with other organizational systems and if their relationship is synergistic, together they create higher-order BA-enabled organizational systems, which have the potential to create value and gain competitive advantage. In this paper, we focus on the enablers and mechanisms of synergy between BA and other organizational systems and identify a set of organizational practices that underlie the emergence of BA-enabled organizational systems. We use a case study involving a large IT firm to identify the organizational practices associated with synergistic relationships that lead to the emergence of higher-order BA-enabled organizational systems.