Finance - Theses
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ItemUser information satisfaction: the effect of a strategy - MIS scope alignment and the role of information system management( 1998)This thesis develops a theoretical model to improve our understanding of how the management information systems/information technology (IS/IT) resources influences user information satisfaction. Understanding this relationship is important not only because of the significant proportion of the total resources now devoted to IS/IT but also because organisations are increasingly recognising that the effective management of these resources is critical to achieving and maintaining competitive advantage. The study focuses on the possible causes of user information satisfaction. The core proposition developed is that the type of information provided by management information systems will be related to, or matched with, an organisational unit's strategy. It is then argued that, when this match exists, user information satisfaction is higher than it would otherwise be. Further, it is argued that the capacity of the information system function to manage the IS/IT resources throughout the organisation is a possible cause of this match. This organisational role of IS/IT resource management also affects the level of user satisfaction both directly, and indirectly through its effect on the alignment of strategy and type of information. The research model was developed by drawing together separate but related strands of the literature in the information systems, management and accounting disciplines and from the results of previous studies. To that extent, the model is exploratory, but each of the individual propositions identified in the model, and subsequently tested, are theoretically based. To test the model and the research hypotheses, a survey was undertaken in manufacturing organisations. Data were collected from 192 production managers and 117 information system managers in 153 different manufacturing firms. The research model was evaluated both at the firm level of analysis and at the departmental level. Bivariate correlations, path analyses and structural equation modelling techniques were used to test the hypotheses and to establish the goodness-of-fit of the research model. The results from the statistical analysis strongly support the model. Users were found to be more satisfied with the information provided to them when the IS/IT resources were well managed and when organisational unit strategy was aligned with the scope of the information. Moreover, alignments between strategy and information scope were more likely in firms where the IS/IT resources were well-managed. These results are both encouraging and exciting as they support the theoretical propositions developed here. The study, therefore, has the potential not only to contribute to the research literature but also has some important practical implications for the effective management of IS/IT resources. It contributes to the literature by developing a theoretical framework that integrates a number of different strands of previous research in the related areas of accounting, management and information systems. It also adds to the literature in each of these three disciplines. It contributes to organisational understanding of the role of IS/IT resource management, of user satisfaction, and of the alignment between organisational unit strategy and management information system design. In so doing, it provides insights for more effective management of IS/IT resources and suggests reasons why some users are more satisfied with the information available in their organisations than others. While there are limitations of this research, it has the potential to make important contributions to theory and practice, and it provides several opportunities for future research.