Computing and Information Systems - Theses
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ItemUnderstanding the business benefits of ERP system use( 2006)ERP systems are large, complex, integrated software packages used for business transaction processing by thousands of major organizations worldwide. Yet outcomes from ERP system implementation and use can be very different, and current understanding of how and why such variation exists is limited. Since most studies of ERP systems to date have focused on ERP implementation, this research focused on the post-implementation period. The aim was to better understand the 'what', 'how' and 'why' of achieving business benefits from ERP systems during ERP use. Achieving business benefits from ERP systems was considered as a process of organizational change occurring over time within various societal and organizational contexts. A retrospective, interpretive case study approach was used to study this process. The post-implementation periods of four Australian manufacturing organizations that had implemented ERP systems were studied. This study makes three important contributions to the information systems research literature. First, a new framework was developed to explain 'how' and 'why' business benefits were achieved from ERP systems. This explanatory framework is theoretically based and is firmly grounded in the empirical data. Three types of themes, along with the interrelationships between them, were identified as influencing the business benefits achieved from ERP systems. The first group of themes, the process themes, are 'Education, training and support', 'Technochange management' and 'People resources'. The second group of themes, the outcome themes, are 'Efficient and effective use of the ERP system', 'Business process improvement' and 'New projects to leverage off the ERP system'. The third group of themes, the contextual themes, are the 'External context', the 'Internal context' and the 'ERP planning and implementation phases'. This new framework makes a significant contribution to understanding how and why some organizations achieve more business benefits from ERP systems than others. Second, the case studies provide a rich description of four manufacturing organizations that have implemented and used ERP systems. Examining the 'what' of business benefits from ERP systems in these four manufacturing organizations resulted in a confirmed, amended and improved Shang and Seddon (2000) ERP business benefits framework. This replication and extension of previous research is the third contribution of this study. The results of this research are of interest not only to information systems researchers, but also to information systems practitioners and senior management in organizations that either plan to, or have implemented ERP systems. Overall this research provides an improved understanding of business benefits from ERP systems and a sound foundation for future studies of ERP system use.
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ItemInterest-based negotiation in multi-agent systems( 2004)Software systems involving autonomous interacting software entities (or agents) present new challenges in computer science and software engineering. A particularly challenging problem is the engineering of various forms of interaction among agents. Interaction may be aimed at enabling agents to coordinate their activities, cooperate to reach common objectives, or exchange resources to better achieve their individual objectives. This thesis is concerned with negotiation: a process through which multiple self-interested agents can reach agreement over the exchange of scarce resources. In particular, I focus on settings where agents have limited or uncertain information, precluding them from making optimal individual decisions. I demonstrate that this form of bounded-rationality may lead agents to sub-optimal negotiation agreements. I argue that rational dialogue based on the exchange of arguments can enable agents to overcome this problem. Since agents make decisions based on particular underlying reasons, namely their interests, beliefs and planning knowledge, then rational dialogue over these reasons can enable agents to refine their individual decisions and consequently reach better agreements. I refer to this form of interaction as “interested-based negotiation.” (For complete abstract open document)
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ItemA declarative debugger for Haskell( 2006-12)This thesis considers the design and implementation of a Declarative Debugger for Haskell. At its core is a tree which captures the logical dependencies between function calls in a given execution of the program being debugged (the debuggee). The debuggee is transformed into a new Haskell program which produces the tree in addition to its normal value. A bug is identified in the tree when a call returns the wrong result but all the calls it depends upon are correct.
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ItemScheduling distributed data-intensive applications on global grids( 2006-07)The next generation of scientific experiments and studies are being carried out by large collaborations of researchers distributed around the world engaged in analysis of huge collections of data generated by scientific instruments. Grid computing has emerged as an enabler for such collaborations as it aids communities in sharing resources to achieve common objectives. Data Grids provide services for accessing, replicating and managing data collections in these collaborations. Applications used in such Grids are distributed data-intensive, that is, they access and process distributed datasets to generate results. These applications need to transparently and efficiently access distributed data and computational resources. This thesis investigates properties of data-intensive computing environments and presents a software framework and algorithms for mapping distributed data-oriented applications to Grid resources. (For complete abstract open document)
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ItemOnline vicarious-experience: using technology to help consumers evaluate physical products over the Internet( 2006-09)This research investigates ways to help shoppers evaluate physical products via the Internet. The primary research issue is, therefore, how to provide experience vicariously. The study was undertaken in three parts. First, an extensive range of Web sites belonging to Internet-based retailers was examined, together with literature on vicarious experience and Web page design. These helped to explore the question of ‘What components of Web-based representations of physical products might assist shoppers when trying to evaluate those products as part of a purchase decision?’ Online store systems that are representative of the main communication styles found in the Web survey were then evaluated in a series of laboratory-based experiments. This second part of the study makes a broad assessment of the impact of representative technologies on the product evaluation process. Finally, a smaller-scale, more targeted investigation was conducted, also using a laboratory-based experiment. This third part of the study assesses the impact of an individual’s evaluation style on the perceived success of representative technologies.
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ItemPatterns and protocols for agent-oriented software development( 2006-11)Agent-oriented software engineering is faced with challenges that impact on the adoption of agent technology by the wider software engineering community. This is generally due to lack of adequate comprehension of the concepts of agent technology. This thesis is based on the premise that the comprehension of the concepts of and the adoption of agent technology can be improved. Two approaches are explored: the first approach is the analysis and structuring of the interactions in multiagent systems; the second approach is sharing of experiences of what works and what does not in agent-oriented software engineering using software patterns. While analysis of interactions in multiagent systems improves the understanding of the behaviour of multiagent systems, sharing multiagent system development experience improves the understanding of the concepts of agent technology as well as the challenges that face the engineering of multiagent systems. It is therefore believed that interaction analysis and experience sharing can enhance the comprehension of agent technology and hence, the adoption of the technology by the wider community of software practitioners. This thesis addresses the challenges facing agent-oriented software engineering by presenting a dedicated approach for developing agent interaction protocols to guide the interactions in a multiagent system; and a comprehensive framework for classifying, analyzing and describing agent-oriented patterns for the purpose of sharing multiagent systems development experiences.
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ItemAgents for logistics: a provisional agreement approach( 2006-02)The thesis solves a challenging problem in military logistics for tasks such as transportation scheduling and combinatorial auctions. A conceptual model has been developed that captures the organisational business processes involved and an effective implementation suitable for computer software agents. The protocol facilitates planning and task allocation among organisations in decentralised, dynamic and open environments.
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ItemIndexing to situated interactions( 2006-02)Computing is increasingly pervading the activities of our everyday lives: at work, at home, and out on the town. When designing these pervasive systems there is a need to better understand and incorporate the context of use and yet there are limited empirical investigations into what constitutes this context. The user’s physical and social situation is an important part of their context when operating in an urban environment and thus needs to be understood and included in the interaction design of context-aware pervasive computing. This thesis has combined ideas from human computer interaction (HCI) and architecture to investigate indexicality in interface design as an instrument for incorporating physical and social context of the built environment into context-aware pervasive computing. Indexicality in interface design is a new approach to designing HCI for pervasive computing that relies on knowledge of current context to implicitly communicate between system and user. It reduces the amount of information that needs to be explicitly displayed in the interface while maintaining the usefulness and understandability of the communication.
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ItemAn investigation of interactivity and flow: student behaviour during online instruction( 2004-12)This thesis combines ideas from human-computer interaction, education and psychology to explore the interactions of students in an online learning environment. The motivation for the work was to understand better how to engage students in a highly enjoyable experience of online learning. The thesis describes three experiments. The first experiment was an exploratory study investigating the influence of learner interactions in an online physics learning task. Students worked through an online learning experience that offered high and low levels of interactivity. The aim was to explore their interactions and choices in an environment in which they could elect to move from the highly interactive mode to the less interactive mode at any time. Web logs were used to track their interactions and question probes gathered data on their emotions, learning goals and strategies. The analysis revealed a number of different patterns of interaction. Statistical analysis showed that most, but not all, preferred to follow an interactive path through the material. Students who used the interactive materials showed improved learning gains in transfer-style questions compared to those in the less interactive mode. Several issues were identified as important to consider in a follow-up study: emotions, affect, challenge, and the degree of control that the learner perceives.
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ItemBrowsing and searching compressed documents( 2003-12)Compression and information retrieval are two areas of document management that exist separately due to the conflicting methods of achieving their goals. This research examines a mechanism which provides lossless compression and phrase-based browsing and searching of large document collections. The framework for the investigation is an existing off-line dictionary-based compression algorithm. (For complete abstract open document)