Computing and Information Systems - Theses

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    Digital technologies and encounters with zoo animals
    Webber, Sarah Ellen ( 2019)
    Zoos worldwide are beginning to deploy digital technologies for both visitors and animals. Such installations include interactive signage for visitors and touchscreen computers for animal cognition research. Zoos present animals in carefully crafted settings, with the aim of inspiring visitors’ respect and concern for wildlife. However, little is known about the effects that digital technologies can have on visitors’ encounters with zoo animals. This thesis addresses this knowledge gap by investigating the design of digital technology that might support zoos in shaping visitors’ perceptions of animals. Through four studies, different methodological approaches are brought to bear on this question. This thesis commences by surveying the broader context of the zoo, through a first study which investigates digital technologies at a selected zoo. This case study examines the deployment and use of interactive systems against deeper themes relating to the zoo’s mission and exhibit design intentions. The outcomes of this study reveal tensions related to the introduction of digital displays within the naturalistic setting that zoos construct. The second study focuses on a particular design project to identify the special considerations relating to design of animal interactives, digital technologies to be used by zoo animals. Research through design approaches are adopted to examine the co-design of an interactive installation for use by orangutans. From this study emerge twelve considerations for designing animal interactives in zoos. These considerations respond to zoos’ visitor engagement strategies, animal interaction aims, and constraints associated with conducting iterative design in the zoo setting. The third study continues the trajectory of design, providing a formative evaluation of the animal interactive. This study, conducted as part of the design process, examines how the design intentions manifest in Study 2 were realised in visitors’ responses to the installation. Interviews conducted with visitors at the exhibit reveal a variety of cognitive and emotional forms of empathetic responses. Study 3 brings into focus the concept of belief in animal mind as a significant aspect of people’s responses to seeing animal interaction, motivating the subsequent evaluation of effects on perceptions of animal minds. The fourth study comprises a systematic evaluation of the effects of the animal interactive on visitors’ perceptions of animals. Study 4 combines qualitative methods to probe deeper notions of belief in animal mind, and quantitative methods to measure the effects of the animal interactive. This final study of the thesis entails a field experiment, to compare perceptions of visitors who witnessed use of the animal interactive to those of a control group who did not. In the final Discussion, four themes are developed which transect the studies. Addressing the social dimensions of animal-human-computer interaction, digital technology in naturalistic settings, anthropomorphism, and interactive design with animals, these themes respond to contemporary challenges for the field of animal-computer interaction.