Melbourne Medical School Collected Works - Research Publications
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ItemEducating the Patient for Health Care Communication in the Age of the World Wide Web: A Qualitative Study(LIPPINCOTT WILLIAMS & WILKINS, 2014-02)PURPOSE: Communication skills teaching in medical education has yet to acknowledge the impact of the Internet on physician-patient communication. The authors present a conceptual model showing the variables influencing how and to what extent physicians and patients discuss Internet-sourced health information as part of the consultation with the purpose of educating the patient. METHOD: A study exploring the role physicians play in patient education mediated through health information available on the Internet provided the foundation for the conceptual model. Twenty-one physicians participated in semistructured interviews between 2011 and 2013. Participants were from Australia and Switzerland, whose citizens demonstrate different degrees of Internet usage and who differ culturally and ethnically. The authors analyzed the interviews thematically and iteratively. The themes as well as their interrelationships informed the components of the conceptual model. RESULTS: The intrinsic elements of the conceptual model are the physician, the patient, and Internet based health information. The extrinsic variables of setting, time, and communication activities as well as the quality, availability, and usability of the Internet-based health information influenced the degree to which physicians engaged with, and were engaged by, their patients about Internet-based health information. CONCLUSIONS: The empirically informed model provides a means of understanding the environment, enablers, and constraints of discussing Internet-based health information, as well as the benefits for patients' understanding of their health. It also provides medical educators with a conceptual tool to engage and support physicians in their activities of communicating health information to patients.
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ItemInternational medical graduate doctor to doctor telephone communication: A genre perspective(PERGAMON-ELSEVIER SCIENCE LTD, 2014-07)
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ItemPerspectives from physiotherapy supervisors on student-patient communication(INT JOURNAL MEDICAL EDUCATION-IJML, 2012)
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ItemHow Professionally Relevant Can Language Tests Be?: A Response to Wette (2011)(ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2012)
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ItemDeveloping and validating language proficiency standards for non-native English speaking health professionals(ALTAANZ-ASSOC LANGUAGE TESTING & ASSESSMENT AUSTRALIA, 2013)n/a
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ItemTelecommunications as a means to access health information: an exploratory study of migrants in Australia(PAGEPRESS PUBL, 2012)BACKGROUND: Health policies increasingly promote e-health developments (e.g., consumers' access to online health information) to engage patients in their health care. In order to make these developments available for culturally and socially diverse communities, not only do Internet accessibility, literacy and e-health literacy need to be taken into account, but consumers' preferences and information seeking behaviours for accessing health information have also to be understood. These considerations are crucial when designing major new health policy directions, especially for migration destination countries with culturally diverse populations, such as Australia. The aim of this study was to examine how people from a culturally and linguistically diverse (CALD) community use telecommunications (phone, mobile, Internet) to access health information. DESIGN AND METHODS: A case study was conducted using a questionnaire exploring the use of telecommunications to access health information among CALD people. The study was carried out at a community health centre in a socially and economically disadvantaged area of Melbourne, a city of 4 million people with a large CALD and migrant population. Questionnaires were translated into three languages and interpreters were provided. Fifty-nine questionnaires were completed by users of the community health centre. RESULTS: Most of the CALD participants did not have access to the Internet at home and very few reported using telecommunications to access health information. CONCLUSIONS: The findings of the study suggest that telecommunications are not necessarily perceived to be an important channel for accessing health information by members of the CALD community.
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Item"This means that...": a linguistic perspective of writing and learning in a discipline(Elsevier BV, 2009-09-01)