Melbourne Business School - Theses

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Effects of physical environmental factors and individual differences on role stress, environmental stressors, workspace satisfaction and work behaviour of office employees

Nimran, Umar ( 1989)

An integrative model of effects of office characteristics and individual differences on workspace satisfaction and work behaviour was developed and tested using survey data from 139 office employees working for four organisations. Workspace experiences, role stress, environmental stressors, and interpersonal interaction were treated as intermediary variables. The variables employed in this study were derived from previous research as well as self-developed, and were divided into seven group variables. The group labels and their respective variables are: (1) office characteristics: office openness, shared office, and number of people sharing; (2) individual differences: job level, organisation tenure, and Type-A behaviour pattern; (3) workspace experience: privacy and distraction; (4) role stress and environmental stressors: role ambiguity, role conflict, superior stressor, co-worker stressor, and physical stressor; (5) interpersonal interaction: attention, social relation, and listening; (6) workspace satisfaction; (7) work behaviour: task performance and friendliness.