Business & Economics Collected Works - Research Publications
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ItemLeading from the Frontline: Developing Leader Identity and Leadership Self-Efficacy among Frontline Managers.(Centre for Workplace Leadership, The University of Melbourne, 2016)Frontline managers are responsible for the supervision of non-managerial employees and overseeing day-to-day operations in general. They are often directly involved in employee recruitment, training, and performance management and are critical to implementing practices and innovations that enhance productivity (Ahmed, Shields, White, & Wilbert, 2010; Brewer, 2005; Kraut, Pedigo, McKenna, & Dunnette, 1989; Purcell & Hutchinson, 2007; Risher, 2010). Frontline managers in the service industry are no exception, and should receive more attention as the service industry expands. We therefore designed a research study based in a large organisation in the food service industry. Through this study, we sought to understand what factors relate to the important concepts of leader identity and leadership self-efficacy at the frontline. We first provide some background on these concepts, as well as a number of potential determinants. We then describe the methodology of our study, followed by the findings and their implications.
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ItemWorkplace Gender Equality Strategy Project - Final Report(Centre for Workplace Leadership, University of Melbourne, 2015)Progress towards workplace gender equality is a national priority. For Australian organisations, closing the gender gap and maximising the potential of both male and female employees is crucial for increasing productivity and securing future growth. The Workplace Gender Equality Agency’s (WGEA’s; 2014) gender equality indicators have found that while 45% of Australian employers have policies on flexible work, and family and caring responsibilities, only about 13% have a strategy for implementing such policies. Over half of organisations have a standalone gender equality policy, but only 7% have a gender equality strategy. Women’s representation is low at management levels, with women comprising around 26% of the top three layers of the management hierarchy in Australian organisations with 100 or more employees. Pursuit of flexible work practices and promotion of gender equity needs to be implemented in a more strategic, integrated and sustainable way in order to have real effect at the workplace level.
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ItemDeveloping Leaders in Business Schools: A Case Report on First Year Student Leaders(Centre for Workplace Leadership, The University of Melbourne, 2016)Developing leadership capabilities in young people comes with the territory of being in a business school. The Faculty of Business and Economics at The University of Melbourne offers a First Year Leaders Forum on a voluntary basis to all students. Centre for Workplace Leadership researchers surveyed two groups of first year students – those who took part in the Forum, and those that chose not to. The survey was administered immediately before the Forum and repeated six months later. Testing for four leadership competencies and two leadership attributes, they established that the intervention in the form of the Forum, improved first year students motivation to lead. Further they found that those who joined student groups or associations, volunteered or had served internships demonstrated higher levels of motivation to lead. The study showed that even small interventions can develop leadership attributes and as a result increase the levels of motivation to lead.
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ItemCreating a high performance leadership culture: The case of a leading Australian financial services firm(Centre for Workplace Leadership, The University of Melbourne, 2016)The Centre for Workplace Leadership was invited by a leading Australian financial services firm to conduct research on the firm’s capacity to adapt and innovate in a rapidly changing economic environment. The research took place between 2014 and 2016. It involved analysis of proprietary documents, surveys, and interviews with employees and managers from frontline business to senior managers, the executive team and board members. Key Findings: The analysis of the firm’s systems for innovation and decision-making found the following factors were affecting the firm’s ability to innovate. These were: • Employees’ shared commitment to a strong, values-based culture created a stable and rewarding informal culture; • However, the firm’s culture was a ‘double-edged sword’: although it was a major strength in building cohesion, it also tended to block innovation and change; • In particular, ‘bureaucratic brakes’ impeded the spread of internal innovation and development; • Strong risk aversion tended to be used defensively against the possibility of change; • Positive examples of innovation highlighted the need to develop better mechanisms for knowledge diffusion and organisational learning. Each of these findings is described in more detail in the report, along with quotes from the interviews.
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ItemMiddle Managers - Leading for Performance The case of a major Australian retail business(Centre for Workplace Leadership, The University of Melbourne, 2016)The Centre for Workplace Leadership was invited by a major Australian retail business to conduct research on the company. The CEO wished to have a solid basis of evidence on which to improve communication, innovation and decisionmaking in the company. The research took place over a year between mid-2014 and mid-2015. It involved interviews with staff at all levels, from CEO to frontline business staff. Key Findings: The analysis of communication, innovation and decision-making processes found three main issues that were impacting organisational effectiveness. These were: • shifting to hierarchical leadership had reduced employee engagement; • increased bureaucracy had reinforced organisational silos; • top-down decision-making had crowded out collaboration and innovation. Each of these findings is described in more detail below, along with quotes from the interviews.
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ItemRacioethnicity, Community Makeup, and Potential Employees' Reactions to Organizational Diversity Management Approaches(AMER PSYCHOLOGICAL ASSOC, 2016-05)We draw on the values literature from social psychology and the acculturation literature from cross-cultural psychology to develop and test a theory of how signals about an organization's diversity management (DM) approach affect perceptions of organizational attractiveness among potential employees. We examine the mediating effects of individuals' merit-based attributions about hiring decisions at the organization, as well as the moderating effects of their racioethnicity and the racioethnic composition of their home communities. We test our theory using a within-subject policy-capturing experimental design that simulates organizational DM approaches, supplemented with census data for the participants' home communities. Results of hierarchical linear modeling (HLM) analyses suggest that the manipulated instrumental value for diversity leads to higher perceptions of organizational attractiveness, in part through heightened expectations of merit-based hiring decisions. Further, the manipulated assimilative and integrative DM approach signals are positively related to organizational attractiveness and the effect of integrative DM is strongest for racioethnic minorities from communities with especially high proportions of Whites and Whites from communities with especially low proportions of Whites. (PsycINFO Database Record
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ItemGender Diversity Programs, Perceived Potential for Advancement, and Organizational Attractiveness: An Empirical Examination of Women in the United States and France(SAGE Publications, 2016)We conducted an experimental study to compare the effects of organization-sponsored gender diversity management programs on women’s evaluations of organizational attractiveness in two countries: the United States and France. Importantly, we examined perceived potential for advancement as a mediator of the relationship, thus elaborating on an underlying mechanism implied by signaling theory. Results from a sample of 230 women in the United States and France provided overall support for the model. We found that country and individual characteristics affect how diversity management signals are translated into perceptions of the organization. We discuss the theoretical and practical contributions of the study, as well as limitations and opportunities for future research.
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ItemGender equality in the workplace: Moving from practices to strategy( 2015-12-02)Refereed paper presented at the Australia and New Zealand Academy of Management (ANZAM)
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ItemPerson, environment, and virtual work adoption: Back to basics( 2015-12-03)Paper presented at Australia and New Zealand Academy of Management (ANZAM)