Faculty of Education - Theses

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Author: Schafer, Paul × Start date: 1972 × Type: Masters Research thesis × Subject: Employees × Subject: Training of ×

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    Training for Telstra's digital video network : a story of information technology & computer literacy
    Schafer, Paul ( 2003)
    This is a study of the new skills required by Telstra staff and the television Network Master Control Room (MCR) staff, to operate and maintain the Digital Video Network (DVN) efficiently, and the training program presented to assist in attaining those skills. The author was the training consultant contracted by Philips Broadcast Television Systems (now Thomson) to refine and deliver the training programs for the Telstra DVN, one of the two foci of this study. The other focus was the change or changes in work processes of staff working with the DVN for Telstra and the TV Networks. The study explored the appropriateness of the training program in transferring these required skills and the learning outcomes of training programs used. The study also evaluates the new skills that are required by Telstra and the television network MCR staff to control and operate the DVN. Telstra DVN employees and all the main television networks MCR staff were invited to take part in the study. The data collected from the study were analysed and the conclusions resulting from the analysis produced a series of recommendations that, if implemented, should improve the effectiveness of these two groups studied by increasing the learning outcome of future training programs and improving the skill levels.