- Faculty of Education - Theses
Faculty of Education - Theses
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ItemManagers perceptions of workplace learningWright, Kirsty E ( 1999)This thesis sets outs the post-industrial organisation as the learning context in which the manager manages. By highlighting the set of skills that is required of the post-industrial manager it then examines how the manager learns these in the course of daily work. This was achieved by conducting interviews with a limited range of managers who are employed by the same retailing company but work across two store locations. What is apparent is that the successful manager needs to be able to respond to the emotionality of the workplace by having well honed 'people' skills of which communicability is uppermost. It was found that the 'people' skills were not only the hardest to learn but also contributed to the definition of the successful manager. The thesis also establishes that managers learn to manage in and through the workplace experiences of managing thereby supporting the contention that learning is fundamentally a socialisation process which occurs within a specific context and, within that, the most meaningful individual learning is, indeed, experiential. Learning to manage is very much about dealing with 'people' issues and, in this respect, the experiences of trial and error, then reflection, are the manager's teacher.
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ItemA Review of the changes necessary to ensure the successful implementation and maintenance of a competency based training and assessment program into the Australian Customs ServiceO'Neill, Jillian M.L ( 1995)This review examines the changes necessary to to ensure the successful implementation of competency based training and assessment into the Australian Customs Service as recommended by the "Review of the Australian Customs Service and Australian Customs Service - Report of the Consultancy for a Human Resource Development Plan" completed in November 1993.