Faculty of Education - Theses

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    Approaching the undiscussable : investigating learning in an educational policy making organisation
    Stafford, Bronwyn Ann ( 2004)
    This study investigates the learning culture in the Professional Support & Curriculum Directorate, part of the policy-making section of the New South Wales Department of Education in Australia. It is based on the premise that organisations learn through the collaborative efforts of the staff who work in them. This learning results from an alignment of two theories: the 'espoused' and the 'enacted'. The 'espoused' theory represents the organisation's intent and usually resides in written documents. The 'enacted' theory is demonstrated through the organisation's practice. When these theories fail to align, the organisation's capacity to learn becomes inhibited. The gap between these two theories is 'undiscussable'. It creates tensions that the organisation does not discuss. The participants in this study were staff members located in the Professional Support & Curriculum Directorate. They included administrative and support staff as well educators and the Directorate's leaders. Data were gathered from these staff members using a survey and interviews. By comparing and contrasting their perceptions and experiences of the Directorate's 'espoused' and 'enacted' theories, the study describes the nature of the Directorate's learning culture and its effect on the staff. A model for learning in organisations, derived from the literature, provided the theoretical frame for this investigation. The study identified that the respondents experienced tension in their practice because their 'espoused' theories did not align with the Directorate's 'enacted' theories. This tension represented four 'undiscussables' or processes that hindered its learning: absence of trust, treating knowledge as a product, harmful 'knowledge-power' relationships and a 'failure' to examine critically the educational and socio-political assumptions on which its work was based. The study concludes with a description of the type of learning organisation that the Professional Support & Curriculum Directorate could become if it discussed these undiscussables constructively.