Faculty of Education - Theses
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ItemReflective practices and work intensification among training and support managers in the disability sector( 2003)Using a qualitative, case-study approach, this research is concerned with exploring potential links between work intensification, management practice, reflection and workplace learning. The study was conducted with managers from Adult Training Support Services (ATSS) within the disability sector in Victoria. Data collection methods included a survey, focus groups and interviews. The project explored changes in the workplace over the past five years, the role of reflection in workplace learning, particularly in management learning, learning in communities of practice, and the influence of work intensification on reflective practice and workplace learning. Data indicated that ATSS managers place a great deal of importance on reflective practices. Yet it appears that, due to work intensification, reflective practices have changed significantly over the past five years, for the most part, in ways likely to be detrimental to the organisations involved. It is argued that work intensification has marginalised many reflective practices for ATSS managers, to the extent that 'deep level' learning within these organisations seems to have been significantly restricted. It appears that learning opportunities would be furthered if these managers were given more time and space to reflect.
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ItemTraining for Telstra's digital video network : a story of information technology & computer literacy( 2003)This is a study of the new skills required by Telstra staff and the television Network Master Control Room (MCR) staff, to operate and maintain the Digital Video Network (DVN) efficiently, and the training program presented to assist in attaining those skills. The author was the training consultant contracted by Philips Broadcast Television Systems (now Thomson) to refine and deliver the training programs for the Telstra DVN, one of the two foci of this study. The other focus was the change or changes in work processes of staff working with the DVN for Telstra and the TV Networks. The study explored the appropriateness of the training program in transferring these required skills and the learning outcomes of training programs used. The study also evaluates the new skills that are required by Telstra and the television network MCR staff to control and operate the DVN. Telstra DVN employees and all the main television networks MCR staff were invited to take part in the study. The data collected from the study were analysed and the conclusions resulting from the analysis produced a series of recommendations that, if implemented, should improve the effectiveness of these two groups studied by increasing the learning outcome of future training programs and improving the skill levels.
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ItemAn analysis of the literature surrounding the theories of systematic design & constructivism to ascertain the relevance of each approach for the learning of soft skills-- Is the systematic model for designing Web-based training suitable for all learners?( 2002)The purpose of this paper is to analyse the literature surrounding the educational theories of systematic design and constructivism to ascertain the relevance of each approach to developing web-based training programs appropriate for both the development of soft skills in industry as well as appropriate to the needs of different learners. The systems approach, which advocates set objectives and criterion-referenced testing, has dominated the design of training for many years. However many current web-based training programs are not enabling learners to achieve the standards of performance required to compete in a global economy. Organisations are interested in developing employees who can solve complex problems and apply their knowledge to new situations. To achieve this goal organisations will need to utilise more Constructivist design strategies as they are best suited to complex, ill-structured knowledge domains. Emerging from the literature was support for the position that novices benefited from the more structured and linear approach of the systems model, whereas advanced learners required a more constructivist learning environment that advocates an open and problem-based approach, allowing more learner control and input.
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ItemLearning work : an ethnography of work and learning in radiation therapy( 2003)That people learn at work seems to be a common sense view, but little is known about how professional identities and knowledge are shaped through and influenced by work. This study is an account of situated learning within the profession of radiation therapists. The study analyses tacit processes and informal practices of workplace learning, towards understanding the role of informal learning within the workplace and the profession. Ethnography and symbolic interactionist approaches and sociocultural perspectives are employed to explore the relational view of communities of practice and in the detail of day-to-day work. This case study highlights the importance of learning embedded in the routines of work practice. It also discusses the idea of cultivating learning through attention to the social context of the workplace and through an acknowledgment and understanding of the full nature of work and learning which occurs within the profession of radiation therapists.
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ItemOut of the frying pan : to what extent does Certificate III in hospitality (Commercial Cookery) prepare students for further education?( 2009)Further education, a subset of lifelong learning occurring post-compulsory schooling, is an educational and economic requirement to re-skill the workforce for current rapid technological changes requiring broadly-focused skills sets. Further education for cooks generally occurs at an Institute of Technological and Further Education (TAFE). The marketing of most TAFEs state they offer improved vocational and further educational pathways. A cook's career is often characterised by a lack of planning, transience, impulsiveness and chance. Professional cooks focus on attaining a set of culinary craft-specific skills which have limited applicability to other careers, whilst often missing opportunities to learn skills of a broader focus. Many cooks have poor experiences of formal education, both in compulsory schooling and at TAFE. Most cooks tend to career change with less than ten years experience of professional kitchens. Changing career increasingly requires pre-training from a formal education provider, however previous poor experiences of formal education inhibits this re-engagement for many cooks. The research explored the perceptions of twenty-four Commercial Cookery students (fifteen male and nine female) and their four (three male and one female) chef-trainers from a metropolitan TAFE (seventeen respondents) and a rural TAFE (eleven respondents) about the extent to which Certificate III in Hospitality (Commercial Cookery) is preparation for further education. The research explored how experiences Of TAFE and professional kitchens impacted on later re-engagement with further education. To achieve this, the research sought the opinions of apprentices through focus groups and chef-trainers through semi-structured interviews. The findings of this study indicate a need to review, anticipate, promote and prepare for the nexus between professional cooking and career change. Further, this study highlights the dominance of the paper-based assessment paradigm, and finds that this is a major obstacle to accessing much further education for kinaesthetic learners. This study should assist curriculum development through recommending scaffolding for later re-engagement with further education within Commercial Cookery study with a view to giving students a better chance to take control of their long-term future.
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ItemNew cars, new work, new learning: productive workplace learning at a lean manufacturing site( 2007)This study investigates the construction of knowledge through action, teamwork and problem-solving. Within the context of a competitive global industry, the vehicle manufacturing industry, production workers and font-line supervisors from a component manufacturing company, Toyota-Boshoku, were interviewed about their work. Workers in a production environment are active and participative and the fieldwork indicates that they learn most effectively from the practical performance of tasks. Clearly, the embodied actions of workers are epistemologically significant because it is the doing of the task that their learning, knowledge and understanding are expressed. Therefore, learning practices that emerge from the performative nature of the work are most likely to present workers with opportunities to display their skills, knowledge and understanding. The whole person is involved in such learning - the cognitive, social, psychomotor and affective domains - and helps to shape knowledge for workers as expressive bodies. Knowledge is constructed in the social and atmosphere of the workplace as workers learn from one another in their everyday work practices. The thesis concludes that there is significant epistemological value in the embodied actions of the workers and in this respect the thinking and the doing are intertwined and interdependent, rather than separate entities.