Faculty of Education - Theses

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End date: 2019 × Start date: 2000 × Type: Doctorate × Subject: Case studies × Subject: Victoria ×

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    The use of program clarification to support policy development and implementation
    Teng-Kerrison, Jenny L.S ( 2000)
    Program development through program clarification is an emerging field for evaluators committed to developing responsive and clear program designs. In this study, the use of program clarification approaches, designed to assist implementation of a major policy change, was explored at a policy and service level of an organisation. A new service delivery program (SDP) was the focus of program clarification, which was conducted in two phases. In Phase I (policy level), the main aim was to make the essential features of the SDP explicit to those responsible for system level change. This was achieved through evaluability assessment, during which document analyses, 12 semi-structured interviews with senior managers, and a group interview with service site managers were conducted. This resulted in the development of a clear, policy level, program logic model. Phase I revealed a need for the policy level program to be translated at the service sites. Phase II (service level) was conducted to assist managers at one service site in the development of a SDP implementation and monitoring plan, through the use of program logic and participatory approaches. Reflective practice and a small-scale study conducted by the researcher revealed that the program clarification approaches were useful, especially at the service site level where a high degree of stakeholder participation was achieved. This study focused on one organisation and one service site, thus, its findings cannot be generalised. Nonetheless, this study is one of very few which has attempted to apply program clarification techniques at both system and delivery levels, and to link the findings at these levels.