Faculty of Education - Theses
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ItemReflective practices and work intensification among training and support managers in the disability sector( 2003)Using a qualitative, case-study approach, this research is concerned with exploring potential links between work intensification, management practice, reflection and workplace learning. The study was conducted with managers from Adult Training Support Services (ATSS) within the disability sector in Victoria. Data collection methods included a survey, focus groups and interviews. The project explored changes in the workplace over the past five years, the role of reflection in workplace learning, particularly in management learning, learning in communities of practice, and the influence of work intensification on reflective practice and workplace learning. Data indicated that ATSS managers place a great deal of importance on reflective practices. Yet it appears that, due to work intensification, reflective practices have changed significantly over the past five years, for the most part, in ways likely to be detrimental to the organisations involved. It is argued that work intensification has marginalised many reflective practices for ATSS managers, to the extent that 'deep level' learning within these organisations seems to have been significantly restricted. It appears that learning opportunities would be furthered if these managers were given more time and space to reflect.
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ItemManagers perceptions of workplace learning( 1999)This thesis sets outs the post-industrial organisation as the learning context in which the manager manages. By highlighting the set of skills that is required of the post-industrial manager it then examines how the manager learns these in the course of daily work. This was achieved by conducting interviews with a limited range of managers who are employed by the same retailing company but work across two store locations. What is apparent is that the successful manager needs to be able to respond to the emotionality of the workplace by having well honed 'people' skills of which communicability is uppermost. It was found that the 'people' skills were not only the hardest to learn but also contributed to the definition of the successful manager. The thesis also establishes that managers learn to manage in and through the workplace experiences of managing thereby supporting the contention that learning is fundamentally a socialisation process which occurs within a specific context and, within that, the most meaningful individual learning is, indeed, experiential. Learning to manage is very much about dealing with 'people' issues and, in this respect, the experiences of trial and error, then reflection, are the manager's teacher.
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ItemA Review of the changes necessary to ensure the successful implementation and maintenance of a competency based training and assessment program into the Australian Customs Service( 1995)This review examines the changes necessary to to ensure the successful implementation of competency based training and assessment into the Australian Customs Service as recommended by the "Review of the Australian Customs Service and Australian Customs Service - Report of the Consultancy for a Human Resource Development Plan" completed in November 1993.