Faculty of Education - Theses
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ItemReflective practices and work intensification among training and support managers in the disability sector( 2003)Using a qualitative, case-study approach, this research is concerned with exploring potential links between work intensification, management practice, reflection and workplace learning. The study was conducted with managers from Adult Training Support Services (ATSS) within the disability sector in Victoria. Data collection methods included a survey, focus groups and interviews. The project explored changes in the workplace over the past five years, the role of reflection in workplace learning, particularly in management learning, learning in communities of practice, and the influence of work intensification on reflective practice and workplace learning. Data indicated that ATSS managers place a great deal of importance on reflective practices. Yet it appears that, due to work intensification, reflective practices have changed significantly over the past five years, for the most part, in ways likely to be detrimental to the organisations involved. It is argued that work intensification has marginalised many reflective practices for ATSS managers, to the extent that 'deep level' learning within these organisations seems to have been significantly restricted. It appears that learning opportunities would be furthered if these managers were given more time and space to reflect.
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ItemManagers perceptions of workplace learning( 1999)This thesis sets outs the post-industrial organisation as the learning context in which the manager manages. By highlighting the set of skills that is required of the post-industrial manager it then examines how the manager learns these in the course of daily work. This was achieved by conducting interviews with a limited range of managers who are employed by the same retailing company but work across two store locations. What is apparent is that the successful manager needs to be able to respond to the emotionality of the workplace by having well honed 'people' skills of which communicability is uppermost. It was found that the 'people' skills were not only the hardest to learn but also contributed to the definition of the successful manager. The thesis also establishes that managers learn to manage in and through the workplace experiences of managing thereby supporting the contention that learning is fundamentally a socialisation process which occurs within a specific context and, within that, the most meaningful individual learning is, indeed, experiential. Learning to manage is very much about dealing with 'people' issues and, in this respect, the experiences of trial and error, then reflection, are the manager's teacher.
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ItemManagement development strategies and their contribution to organizational learning( 1998)This study investigates the role of frontline managers in bringing about change in the workplace and the ways in which the learning needs of these managers can be supported in a production environment. Within the context of economic reform and technological change, as discussed in the literature, a group of frontline managers from a rural food production company was interviewed. Their responses are discussed, in light of the current understanding of the importance of the development of the workplace as a learning environment and the valuable contribution that all forms of learning, including formal and informal learning experiences, can provide. The fieldwork indicates that the "culture" of the workplace dictates and influences the types of learning that are recognized as legitimate and, therefore, considered valuable. Whilst training opportunities for managers have been made available within the organization, these have not been specifically planned for individuals, but rather have been in response to the organization's perception of developing generic management skills. The thesis concludes that frontline managers, whilst playing a central role in bringing about positive change within the workplace, need support to develop appropriate skills and it is also clear that recognition must be given to the role of all employees, not just managers, in contributing to the development of a long-term enterprise vision.
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ItemA Review of the changes necessary to ensure the successful implementation and maintenance of a competency based training and assessment program into the Australian Customs Service( 1995)This review examines the changes necessary to to ensure the successful implementation of competency based training and assessment into the Australian Customs Service as recommended by the "Review of the Australian Customs Service and Australian Customs Service - Report of the Consultancy for a Human Resource Development Plan" completed in November 1993.
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ItemTaking social capital into account when implementing educational policy : implications of the Kirby report for social capital in Ironbark( 2002)There is a growing body of research around the concept of social capital that suggests that there are connections evident in relation to successful educational achievement and employment, and high rates of social capital. Social connectedness - one of the outcomes of having social capital - is held to be very important for young people of post-compulsory school age, particularly in the current economic climate. This exploratory study will examine the problem: What can social capital mean in post-compulsory education policy, and in the manifestation of that policy?' This study examines The Ministerial Review of Post Compulsory Education and Training Pathways in Victoria, commonly referred to as The Kirby Report. Kirby takes the view that the links are strong between community and social values, the economic future of the state, and educational outcomes for young people. Within this report and its recommendations, the concept of social capital and its contribution to building community values is deemed to be one of the broad requirements of the community in relation to young people and their experiences in education and training. The concept of social capital and the effects of the growth or reduction of social capital within rural communities is also examined, and it is the links between social capital, the implementation of the recommendations of a report such as Kirby, and the ramifications of these links for a rural town in North-East Victoria of 2,500 residents, that provide the framework for this study.
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ItemAn examination of the role of the Bridging into sciences program within the Victorian TAFE sector( 2002)The intention of this study was to examine and describe the role of the Bridging Into Sciences (BIS) program, a course of study conducted within the Victorian TAFE educational sector. BIS was originally developed in 1985, as a means of providing basic grounding in biology and chemistry for mature-age students seeking entry into health science-related university courses. Since that time, it has undergone several curriculum additions and changes, TAFE re-accreditations and was now taught a four different Victorian TAFE institutes. The updated BIS program was designed to form a link between unemployment and academia, providing a suitable entry point for individuals without suitable academic background. Like the old course, the new BIS version was intended to provide learners with vital underpinning theoretical knowledge and practical skills in both mathematics and the sciences, facilitating articulation into courses of science-orientated study, at a higher level of sophistication. However, unlike the old course, the new BIS program proposed to offer learners multiple exit points, and hence, multiple academic destinations. But was the new BIS program version fulfilling its intended aims, philosophies and intentions ? What sort of students undertook BIS studies ? Was the program able to provide multiple exit point for those successfully completing it ? Were students able to successfully undertake the BIS program and fulfil their specific academic goals ? If so, in which courses of study were they able to articulate into ? Were all students successful in completing BIS ? If not, why not ? Were the aims and philosophies of those teaching in the program consistent with those of the course designers ? Could the program be improved ? If so, how ? Overall, was a true and accurate 'picture' of the role of the Bridging Into Sciences program within the TAFE sector ? A desire to address these questions and formulate true and accurate insight of how BIS was operating, provided the impetus for, and aim of, this study. To achieve this aim, data from all four TAFE institutes was sought. To establish a 'rich and thick' understanding of how the program was operating, both qualitative and quantitative data collection methodologies were employed. Data was collected from three different sources - curriculum documents, ex-students and teaching staff members, via three different methods. First, relevant curriculum materials were collected and carefully examined. This established the program content, as well as overall aims and philosophies. Second, a questionnaire was designed, trialled and mailed to a select group of ex-BIS students - those having been enrolled in 1997. The mail out survey was to gather demographic information, as well as solicit opinions about their BIS experiences, from a cohort of individuals comprising of those who had successfully completed the program, and those who had not. In doing so, a 'snap-shot' of BIS, from a student prospective, would be obtained. Raw data generated was subsequently analysed using the SPSS computer software. Third, a number of teachers instructing in the BIS program, were interviewed in 'face-to-face' fashion. Teacher responses were tape recorded during interview and were later transcribed and analysed. The findings of the study revealed that in 1997, the BIS program was undertaken by students who were typically Australian-born, English-speaking females, aged somewhere between mid twenties to thirties and had at least one child. Members of the group were also likely to have completed at upper secondary school and were specifically involved with the BIS program to gain entry into either a TAFE or university course. Although almost 70% of BIS students were successful in completing at least one module, financial difficulties and seeking employment were the two main reasons for individuals having to discontinue their BIS studies. Of those successfully completing the program, almost two-thirds were found to be engaged in some form of post-BIS academic endeavor. BIS teachers were found to be a group of highly experienced professionals, averaging almost five years of involvement in the program. It was their collective belief that whilst the program was providing students with vital underpinning theoretical knowledge and practical skills, it also developed self-confidence and personal empowerment. In doing so, it was able to prepare students for studies at higher levels, both from theoretical and practical perspectives. Collectively, they agreed that the overall program was successful in achieving its aims, philosophies and objectives.
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ItemSchool-industry partnership : a clarification evaluation case study( 2002)School-industry programs are a rapidly growing aspect of vocational education in Australia. This study examined one of these programs. It sought to identify factors that led to the establishment of the program; the essential operational components within the program; and how the program advanced vocational education and training in the community in which it was located. Clarification evaluation was used as the investigation approach. Data were collected from documentary evidence and interviews with key program stakeholders (employers, teachers, training providers, and program staff). The investigation identified a number of key elements that were fundamental to its successful establishment. These were: shared common purpose to address local youth unemployment and industry skill shortages; and people that had the will and capacity to bring about structural change: External enabling factors were also important in establishing the program. These were: timely government funding; and visionary education authority personnel who facilitated the convergence of stakeholder groups. The study also showed that there were clearly identifiable factors that underpinned the program's operation. These were: good strategic and business planning processes; negotiating workplacements with employers and courses with training providers on behalf of local schools; running induction and skills programs to increase students' work readiness; supporting teachers to integrate workplace learning into the curriculum; supporting workplace supervisors to mentor students; and linking the school-industry program to complementary employment placement programs. Finally, the study demonstrated that if certain conditions are met in industry and schools, school-industry programs could advance vocational education and training in their local communities. These conditions are concerned with the state of the local economy, community identity, willingness to contribute education and training of young people (industry); and schools' demonstrated commitment to vocational education and training through resource allocation and flexible timetable structures. The findings of this study have the potential to influence the design and development of future school-industry programs in Australia. A framework is presented, along with a series of cogent recommendations. These should assist government, employers, schools and program managers to better design and implement school-industry programs that produce high levels of practical skills and knowledge in young people that enhance their employability and life chances.
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ItemMaintaining the human touch : defining the boundaries of new learning spaces( 2001)Organisations are implementing online and multimedia training to remain competitive in a rapidly changing global environment. Yet technology based training has failed to improve learning in the past. The importance of educators to the success of technology- based training has largely been ignored. This study proposes that people, not technology drive learning improvement. Therefore, organisations need to provide appropriate professional development for training practitioners as they move from classroom-based teaching to an online environment. The fieldwork uses an ethnographic approach to investigate how training practitioners perceive online and multimedia training before they become involved in an innovative online training program. The training practitioners were interviewed to understand how the program challenged their roles and identities as educators. Issues raised by the training practitioners included their need to maintain a physical presence, coping with the changing social context for teaching, erosion of authority and the need for cultural acceptance of the program.
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ItemFactors influencing the development of a public policy in technical and vocational education and training in Nepal( 1995)Many developing countries are experiencing persistent problems with their technical education and vocational training (TVET) systems. Nepal is no exception, and is facing major problems with a largely uncoordinated and fragmented TVET system. Nepal has neither a public policy on TVET nor an explicit framework for coordination. In order to understand the policy-making process, or lack thereof, the study examines a selected number of major policy issues and attempts to determine the extent of influence or effects of various factors. These issues are treated within the social, political and economic context of Nepal and other developing countries in the region. The literature review includes policy theory to provide a conceptual basis for the discussion, a review of some general policy issues and a discussion of specific policy issues. The conceptual framework is based on a series of research questions arising out of the literature review. The methodology employed is essentially that of a policy analysis. A simple comparative framework was developed to facilitate the analysis. A number of major conclusions can be drawn from the study. The lack of a national policy-making capacity, one of the greatest constraints on policy formulation, was found to be at least partly due to the lack of priority accorded by government to policy questions and the influence of donors. The failure to separate the policy development function from the implementation of training programmes, and the undue emphasis on training per se, were shown to have contributed significantly to the lack of a public policy. The view of coordination as control clearly led to the fragmentation and duplication of training programmes. The limited impact of TVET on poverty alleviation, and the cultural and social constraints on women's participation in TVET, were among the more disturbing findings of the study.
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ItemEnhancing student learning through mentoring: an action research study( 2001)Mentoring has been used throughout history to develop each person through interaction with a 'wiser', usually older, other. In January 2000 I set up a mentoring program for students enrolled in the Diploma of Hospitality (Management) Conventions/Exhibitions course to enhance their learning and provide them with links to the Meetings Industry. Using an action research methodology, this research aimed to identify the processes necessary for establishing an effective mentoring program for students and explore the circumstances in which particular mentees come to `belong' to the industry. The mentoring program was established for three consecutive groups of mentors and mentees. The action research approach used planning, acting, observing, reflecting and re-planning in relation to each successive mentoring program. Data were collected through focus groups held with mentors and mentees and in journals kept by myself and mentees. Actions were planned to improve the mentoring program, based on interpretations of the data from each group, and these were explored in practice with each subsequent group. Based on the interpretation of data collected and analysed, the major insights gained in this study are that, for an effective mentoring program in this context, mentees need opportunities to choose their own mentors, negotiate their Mentoring Agreements and become involved in real workplace activities. I argue that, in order to help build mentees' identities of confidence, competence and belonging to the Meetings Industry, mentoring programs need to provide: ways of enabling mentees to network with and/or become informed about potential mentors with whom, and with whose workplace, they can easily identify - this then informs their choice of mentor; structured opportunities for mentees to plan and negotiate potential learning experiences with their mentors, giving them substantial ownership of the mentoring process; and real work experiences and other forms of participation for mentees, from which they can develop new skills, knowledge and attitudes appropriate to the industry.