Faculty of Education - Theses

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End date: 2021 × Subject: Evaluation × Type: PhD thesis × Author: Yoosub, Bubpha ×

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    An evaluation of quality assurance implementation at a higher education institution in Bangkok
    Yoosub, Bubpha ( 2005)
    This study aimed to investigate the implementation of Quality Assurance (OA) regarding two compulsory English courses in a Rajabhat University in Bangkok. Quality of these courses is considered to be crucial because they are required for the completion of all undergraduate degrees in every program of study in the Rajabhat. The study intended particularly, to examine the level of success of QA implementation in order to recommend improvements to the implementation process. The study employed a qualitative case study of the institution to reveal factors affecting QA implementation and to construct an improved QA management model for such courses. Document analysis and semi-structured interviews were used to collect data. The participants of the research were purposively selected according to their levels of participation in the QA program, namely, policy makers, transmitters of the policy and implementers. Miles & Huberman-style grids were employed to facilitate data analysis and then Fullan's theory of change was used as a framework for discussion of the findings. Analysis revealed that QA was thought to be needed but the level of success of the QA implementation was rather low at the course level due to a lack of efficient communication between the systems level and implementers on the ground. Consequently, teaching staff's knowledge and understanding of the QA operation was inadequate. However, strengths of the program included availability of financial and physical supports, i.e. multi-media teaching materials, IT infrastructure and provision of professional development. Perhaps the most important strength was the awareness and willingness of lecturers to implement QA during routine teaching. Nevertheless, IT literacy, teamwork skills and explicit systematic QA implementation documents were inadequate. Overall, this study has demonstrated a limited level of success regarding QA implementation in this Thai context due to various factors. Therefore, recommendations for improvement are presented and a QA model for Teaching English to Speakers of Other Languages (TESOL) is proposed.