Faculty of Education - Theses
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ItemReflective practices and work intensification among training and support managers in the disability sector( 2003)Using a qualitative, case-study approach, this research is concerned with exploring potential links between work intensification, management practice, reflection and workplace learning. The study was conducted with managers from Adult Training Support Services (ATSS) within the disability sector in Victoria. Data collection methods included a survey, focus groups and interviews. The project explored changes in the workplace over the past five years, the role of reflection in workplace learning, particularly in management learning, learning in communities of practice, and the influence of work intensification on reflective practice and workplace learning. Data indicated that ATSS managers place a great deal of importance on reflective practices. Yet it appears that, due to work intensification, reflective practices have changed significantly over the past five years, for the most part, in ways likely to be detrimental to the organisations involved. It is argued that work intensification has marginalised many reflective practices for ATSS managers, to the extent that 'deep level' learning within these organisations seems to have been significantly restricted. It appears that learning opportunities would be furthered if these managers were given more time and space to reflect.
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ItemManagers perceptions of workplace learning( 1999)This thesis sets outs the post-industrial organisation as the learning context in which the manager manages. By highlighting the set of skills that is required of the post-industrial manager it then examines how the manager learns these in the course of daily work. This was achieved by conducting interviews with a limited range of managers who are employed by the same retailing company but work across two store locations. What is apparent is that the successful manager needs to be able to respond to the emotionality of the workplace by having well honed 'people' skills of which communicability is uppermost. It was found that the 'people' skills were not only the hardest to learn but also contributed to the definition of the successful manager. The thesis also establishes that managers learn to manage in and through the workplace experiences of managing thereby supporting the contention that learning is fundamentally a socialisation process which occurs within a specific context and, within that, the most meaningful individual learning is, indeed, experiential. Learning to manage is very much about dealing with 'people' issues and, in this respect, the experiences of trial and error, then reflection, are the manager's teacher.
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ItemA Review of the changes necessary to ensure the successful implementation and maintenance of a competency based training and assessment program into the Australian Customs Service( 1995)This review examines the changes necessary to to ensure the successful implementation of competency based training and assessment into the Australian Customs Service as recommended by the "Review of the Australian Customs Service and Australian Customs Service - Report of the Consultancy for a Human Resource Development Plan" completed in November 1993.
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ItemTraining for Telstra's digital video network : a story of information technology & computer literacy( 2003)This is a study of the new skills required by Telstra staff and the television Network Master Control Room (MCR) staff, to operate and maintain the Digital Video Network (DVN) efficiently, and the training program presented to assist in attaining those skills. The author was the training consultant contracted by Philips Broadcast Television Systems (now Thomson) to refine and deliver the training programs for the Telstra DVN, one of the two foci of this study. The other focus was the change or changes in work processes of staff working with the DVN for Telstra and the TV Networks. The study explored the appropriateness of the training program in transferring these required skills and the learning outcomes of training programs used. The study also evaluates the new skills that are required by Telstra and the television network MCR staff to control and operate the DVN. Telstra DVN employees and all the main television networks MCR staff were invited to take part in the study. The data collected from the study were analysed and the conclusions resulting from the analysis produced a series of recommendations that, if implemented, should improve the effectiveness of these two groups studied by increasing the learning outcome of future training programs and improving the skill levels.
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ItemLearning work : an ethnography of work and learning in radiation therapy( 2003)That people learn at work seems to be a common sense view, but little is known about how professional identities and knowledge are shaped through and influenced by work. This study is an account of situated learning within the profession of radiation therapists. The study analyses tacit processes and informal practices of workplace learning, towards understanding the role of informal learning within the workplace and the profession. Ethnography and symbolic interactionist approaches and sociocultural perspectives are employed to explore the relational view of communities of practice and in the detail of day-to-day work. This case study highlights the importance of learning embedded in the routines of work practice. It also discusses the idea of cultivating learning through attention to the social context of the workplace and through an acknowledgment and understanding of the full nature of work and learning which occurs within the profession of radiation therapists.
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ItemOut of the frying pan : to what extent does Certificate III in hospitality (Commercial Cookery) prepare students for further education?( 2009)Further education, a subset of lifelong learning occurring post-compulsory schooling, is an educational and economic requirement to re-skill the workforce for current rapid technological changes requiring broadly-focused skills sets. Further education for cooks generally occurs at an Institute of Technological and Further Education (TAFE). The marketing of most TAFEs state they offer improved vocational and further educational pathways. A cook's career is often characterised by a lack of planning, transience, impulsiveness and chance. Professional cooks focus on attaining a set of culinary craft-specific skills which have limited applicability to other careers, whilst often missing opportunities to learn skills of a broader focus. Many cooks have poor experiences of formal education, both in compulsory schooling and at TAFE. Most cooks tend to career change with less than ten years experience of professional kitchens. Changing career increasingly requires pre-training from a formal education provider, however previous poor experiences of formal education inhibits this re-engagement for many cooks. The research explored the perceptions of twenty-four Commercial Cookery students (fifteen male and nine female) and their four (three male and one female) chef-trainers from a metropolitan TAFE (seventeen respondents) and a rural TAFE (eleven respondents) about the extent to which Certificate III in Hospitality (Commercial Cookery) is preparation for further education. The research explored how experiences Of TAFE and professional kitchens impacted on later re-engagement with further education. To achieve this, the research sought the opinions of apprentices through focus groups and chef-trainers through semi-structured interviews. The findings of this study indicate a need to review, anticipate, promote and prepare for the nexus between professional cooking and career change. Further, this study highlights the dominance of the paper-based assessment paradigm, and finds that this is a major obstacle to accessing much further education for kinaesthetic learners. This study should assist curriculum development through recommending scaffolding for later re-engagement with further education within Commercial Cookery study with a view to giving students a better chance to take control of their long-term future.