Experience as a TAFE accounting teacher indicated to me that understandingaccounting is difficult to grasp for customer service learners, specifically hospitality and tourism students. These learners place an emphasis on social-emotional awareness, self presentation and getting along with others, in their decision-making. Despite that, understanding TAFE accounting may be enhanced by previous studies in the VCE (Yr12 schooling), such as Accounting. Qualitative fieldwork at William Angliss TAFE in Victoria, explored students’ and teachers’ experiences, theorised within adult education literature, to establish recommendations to improve this and similar ‘work-ready’ courses.