Melbourne Graduate School of Education - Theses

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    Evaluating a peer mediation program : the perspectives of key stakeholders
    Ryan, Susan ( 2006)
    Peer mediation has developed as a popular means of responding to and managing conflict in schools. Advocates of peer mediation assert that it is an effective method of encouraging students to resolve conflict constructively and can encourage responsible citizenship. This study emerged as a result of the researcher's involvement in a peer mediation program in a large regional girls' secondary college. The study explored the perspectives of key stakeholders (students, teachers and parents) on the impact of the peer mediation program and sought to establish what benefits, if any, were derived from the existence of the program. Specifically, the research focused on whether the program was supported, accepted and used by the school community and whether the perceptions of the program were congruent amongst different stakeholder groups. The study also investigated what outcomes were experienced by the trained mediators themselves. Factors which might encourage or limit students' use of the program were also explored. Data was collected prior to the training of a specific cohort of mediators and in the following year from key groups: the trained students, other students within the school setting, staff and parents. The findings indicate that the presence of a peer mediation program was seen to have a considerable positive effect on school climate by teachers and parents and that, in many cases, it produced positive outcomes for students. The most meaningful outcomes of the specific study, however, appeared to be the benefits for the trained mediators themselves, in terms of the development and enhancement of self confidence and life skills. The implications of the findings for the peer mediation program in the case study school and for other schools implementing peer mediation programs are discussed in this report.