Faculty of Education - Theses

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    Creating useful knowledge: a case study of policy development in e-learning at Chulalongkorn University Language Institute
    Kajornboon, Annabel Bhamani ( 2004)
    This study develops and analyses a process related to online policy development in E-learning at Chulalongkorn University Language Institute. The study involved three identifiable phases. Firstly, phase one involved the preparation of a synthesis paper. It was designed to develop an evidence-based policy. This paper was developed from interviews of online experts as well as from a synthesis of related literature. In addition, change strategies and English language teaching approaches were explored. From the aforementioned, a list of benchmarks of best practice was compiled. Phase two involved the development of a policy. paper. It was designed to tailor a policy to meet the needs of Chulalongkorn University Language Institute, the organization and the staff that were responsible for implementing it. The benchmark findings from phase one were used as the basis for developing guidelines for the policy paper. The policy paper was also. designed to assist in gaining the commitment of administrators towards implementing the policy. In order to gain this commitment, Chulalongkorn University Language Institute , administrators were interviewed to find how they would implement the phase one benchmarks. Phase three involved the linkage of policy and implementation. It addressed the implementation of the policy in the teaching and learning managed by Chulalongkorn University Language Institute teaching staff. Chulalongkorn University Language Institute ajarns who had been involved in developing online courses were interviewed. One experienced ajarn was selected for an in-depth interview to probe the extent to which the benchmarks had been applied in existing Chulalongkorn University Language Institute online courses. The thesis describes and analyses an-innovatory process, a way to initiate and implement � policy in an organization. This,innovatory process provides a `rational' way of initiating policy in an organization. As a means of providing advice to those interested in effective policy development, the thesis provides a critical reflection on the process.