Infrastructure Engineering - Research Publications

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Type: Conference Paper × End date: 2009 × Author: Wallace, Jude × Author: Soltanieh, Saeid Kalantari × Subject: Land Administration ×

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    Toward e-land administration : Australian online land information services
    Kalantari, M. ; Rajabifard, A. ; Wallace, J. ; Williamson, I. P. ( 2005)
    Sustainable development (SD) is accepted as a central driver in countries world wide with land administration playing an important role in delivering SD objectives. Within this context the emerging use of the Internet and other information and communication technologies (ICT) are increasingly being utilised by land administration organizations. These technologies provide opportunities for better service delivery and customer satisfaction and a reduction in operating costs. However establishment of these systems as part of e-land administration and in the context of e-government has to date not been fully realised and is often problematic.E-land administration includes the coordination among various parts of land administration businesses including front office operations like online customer services and private partnership services, and also back office operations like internal work flow and central data base management. The first step in improving the current systems within a particular jurisdiction is assessing the current performance of online land information services as part of e-land administration.There are various initiatives to deliver land related information over the Internet for the public in the different Australian states. Analysing these experiences and determining good practice will assist in proposing effective and innovative solutions to improve or re-engineer the existing services as a key infrastructure for implementing e-land administration services.This paper first introduces and discusses various quality of service criteria for the assessment of an online land information system. The criteria include popularity, performance, functionality and user requirements of services. The paper then reviews and presents current land administration services in Australian states including a statistical analysis to better understand the advantages and deficiencies of current services. The results are assessed and suggestions are proposed for improving on