Management and Marketing - Research Publications
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ItemUser-centered requirement elicitation for the procurement of medical equipment used by different services and types of end-users(WILEY, 2022-03)Abstract We propose a method to collect data on user requirements of medical equipment shared by different users and services, relate those requirements with the equipment's technical features, and rank the most important features to be considered when procuring the equipment, leading to more effective procurement decision making. Our method is structured in three phases: (i) elicit the device's technical characteristics, (ii) determine user requirements, and (iii) relate technical characteristics to user requirements. The method is applied to rank the most relevant features of a hospital recliner used by seven services and three types of users. Our results indicate the 10 most relevant factors (requirements) for an “ideal” hospital recliner with potential impact on outputs (importance scores). A final list of 32 items was useful for comparing user requirements and identifying key features that address the most relevant requirements. User‐centered approaches to requirements elicitation in medical equipment procurement promote healthcare benefits, safety, and end‐user satisfaction. Potential use of our approach goes beyond our application case study into many other categories of procurement decisions and into other industry and business applications, wherever multiple stakeholders' requirements should be considered in decisions with multiple value dimensions of value.