Management and Marketing - Research Publications
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ItemA cross-disciplinary review of product recall research: A stakeholder-stage framework(Elsevier, 2022)Research on product recalls has recently witnessed a sharp increase; however, this stream of research is dispersed within and outside the discipline of management. In the current article, we review this research stream by adopting a stakeholder-stage framework that draws on stakeholder theory and crisis management literature. Specifically, we summarize and integrate the product recall research along two dimensions: the stakeholders involved (e.g., managers, employees, shareholders, consumers, suppliers, competitors, media, and regulators) and the key issues at different stages of a recall (before-recall, during-recall, and after-recall). We find that current research has focused on managers, shareholders, and consumers, but has paid limited attention to other equally important stakeholders such as suppliers, employees, competitors, media, and regulators. Also, researchers have predominantly examined the issues associated with the after-recall stage to minimize the consequences of recalls, while the before- and during-recall stages that prevent recalls and make them more effective are relatively underexamined. To address these gaps and extend the current research, we develop a range of future research opportunities that can make nuanced theoretical contributions and generate implications for practice and policy. By emphasizing the need to adopt a stakeholder management approach and consider recalls as a process, rather than an event, this review paves the way for enriching future research on product recalls.
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ItemService-Level Agreement with Dynamic Inventory Policy: The Effect of the Performance Review Period and the Incentive Structure(WILEY, 2022-10-01)ABSTRACT Performance measures are often outlined in the section of the service‐level agreement (SLA) of the contract between a supplier and a retailer. They are monitored periodically, and penalty and/or bonus payments are imposed in each performance review period, according to the SLA clauses. Previous studies have mostly considered a static inventory policy in analyzing SLAs. However, in practice, the supplier may have an opportunity to adjust the stock level in each inventory review period, according to the observed performance. This study analyzes the dynamic stocking decision for a supplier facing an SLA where the supplier sells a single product to the retailer. The ready rate is used to measure the performance in an SLA. To this end, models for both lump‐sum and linear penalty/bonus structures are developed, and the optimal stocking decisions for a strategic supplier are calculated using the stochastic dynamic programming approach. The results are then compared with the optimal static inventory policy, and new insights are derived to efficiently design an inventory system for the suppliers that are subject to service‐level incentives. In addition, we investigate the impact of SLA parameters—such as the length of the performance review period and incentive structures—on a supplier's performance, with the probability of meeting or exceeding the target service levels and the supplier's cost. We also consider the impact of demand distribution and inventory holding costs. Results show that under lump‐sum incentives, a longer performance review period benefits both the supplier and the buyer, given that the average ready rate increases with less variability as the length of the performance review period increases, leading to decrements in the supplier's total costs. In this scenario, there is a higher chance of gaining bonuses/avoiding penalties for a strategic supplier who adopts a dynamic inventory policy. On the other hand, under linear incentives, the impact of the performance review period on the supplier's cost and the performance measure (i.e., ready rate) is complicated and depends on the magnitude of the holding cost and the bonus and/or penalty structure of the contract. Under this scheme, the performance of a static inventory policy is highly dependent on the holding cost because a high holding cost may lead to failure to meet the contract requirements in terms of the service level.
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ItemA Review of the Existing and Emerging Topics in the Supply Chain Risk Management Literature(Wiley, 2020-08-01)This review examines supply chain risk publications across nine prestigious management, operations, and supply chain journals with respect to exploring trends and emerging topics. Using a refined set of keywords, we extract and filter the most relevant supply chain risk management (SCRM) articles from Scopus between 2001 and 2019. Unlike previous reviews of the SCRM literature, our methodology utilizes both bibliometric and cocitation analyses of publications in selective management and operations and supply chain management journals. In addition to analyzing the current state of the SCRM literature via bibliometric analysis, we delve deeply into the clusters of literature informing SCRM studies through a cocitation analysis. By conducting a text analysis on these clusters, we identify the main themes and provide insights regarding article relevance, theoretical frameworks, and methodologies for each cluster. In addition, we categorize the themes within each cluster into three main groups of matured, developing, and emerging. Based on the identified categories, we provide detailed discussions on the promising avenues for research and practice in three main areas of sustainable SCRM, behavioral SCRM, and nascent methodologies and theories in SCRM studies. Finally, we dedicate a section in our review to discussing the direction of SCRM research during and after the coronavirus disease 2019 era.