Management and Marketing - Research Publications
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ItemPurpose in the For-Profit Firm: A Review and Framework for Management Research(SAGE PUBLICATIONS INC, 2023-07-01)Purpose is a concept often used in managerial communities to signal and define a firm’s benevolent and pluralistic approach to its stakeholders beyond its focus on shareholders. While some evidence has linked purpose to positive organizational outcomes such as growth, employee satisfaction, innovation, and superior stock market performance, the definition and application of purpose in management research has been varied and frequently ambiguous. We review literature streams that invoke purpose in the for-profit firm and propose a unifying definition. Next, we develop a framework to study purpose that decouples its framing and formalization within firms from its realization, thus helping to avoid conflation of the presence of purpose with positive organizational outcomes. The framework also highlights internal and external drivers that shape the framing of purpose as well as the influence of the institutional context on its adoption and effectiveness. Finally, we provide a rich agenda for future research on purpose.
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ItemSocial innovation: a window on alternative ways of organizing and innovating(Taylor & Francis (Routledge), 2017-01-02)The term ‘social innovation’ is used to describe a broad range of organizational and inter-organizational activity that is ostensibly designed to address the most deep-rooted ‘problems’ of society, such as poverty, inequality and environmental degradation. Theoretically, however, this presents challenges because many of the ideas and practices grouped under the label of social innovation may have relatively little in common. In this article, we outline a simple framework for categorizing different types of social innovation–social entrepreneurship, social intrapreneurship, and social extrapreneurship–which we believe provides a useful basis for theory building in this area. We also offer suggestions for future research with the potential to deepen, extend and refine our typology.
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ItemAdding Complexity to Theories of Paradox, Tensions, and Dualities of Innovation and Change: Introduction to Organization Studies Special Issue on Paradox, Tensions, and Dualities of Innovation and Change(SAGE Publications, 2017-04-01)Approaches to paradox have deep historical roots. Eastern philosophers such as Lao Tzu and Confucius described the world as a mystical interplay of interdependent contradictions (Chen, 2002; Li, 2014). The Tao te Ching, for example, opens with the puzzling and circular first line, “The Tao that can be told is not the eternal Tao.” Western scholars such as Aristotle and Hegel depicted paradox as irrational and unsolvable puzzles or double binds. The classic example is the liar’s paradox, with the statement “I am lying” leading one in strange loops between honesty and falsehood. Both these traditions stress that our greatest insights derive from grappling with intricate, interwoven and often irrational contradictions
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ItemHealth Systems in Transition: Professional Identity Work in the Context of Shifting Institutional Logics(Academy of Management, 2017-04-01)We investigate how established professionals manage their identities in the face of identity threats from a contested shift in the professional logic that characterizes their field. To do so, we draw on interviews with 113 physicians from five European transition countries who faced pressure for change in their professional identities due to a shift in the logic of health care from a "narrow specialism" in primary care, which characterized the Soviet health system, to "generalism," which characterizes primary care in the West. We found three important forms of professional identity threats experienced by physicians during this period - professional values conflict, status loss, and social identity conflict. In addition, we identified three forms of identity work - authenticating, reframing, and cultural repositioning - that professionals who successfully transitioned to the new identity performed in order to reconstruct their professional identities so that they were aligned with the new logic. Based on these findings, we present a model of how established professionals change their professional identities as a result of a contested shift in the professional logic of their field, and discuss the underlying mechanisms through which this occurs.
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ItemHow organizations move from stigma to legitimacy: The case of cook's travel agency in Victorian Britain(Academy of Management, 2017-12-01)Based on an in-depth historical study of how Thomas Cook's travel agency moved from stigmatization to legitimacy among the elite of Victorian Britain, we develop a model of organizational destigmatization. We find that audiences stigmatize an organization because they fear that it threatens a particular moral order, which leads them to mount sustained attacks designed to weaken or eradicate the organization. Our model suggests that an organization that experiences this form of profound disapproval can nonetheless purge its stigma and become legitimate through a two-step process: first the organization engages in stigma reduction work designed to minimize overt hostility among audiences by showing that it does not pose a risk to them. Second it engages in stigma elimination work designed to gain support from stigmatizers by showing that it plays a positive role in society. Our study therefore reorients organizational stigma research from a focus on how organizations can cope with the effects of stigma, and considers instead how they can eradicate the stigma altogether. We also shed light on much neglected audience-level dynamics by examining the process through which audiences construct stigma and why these constructions may change.
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ItemTHE ORGANIZATION OF REGIONAL CLUSTERS(ACAD MANAGEMENT, 2009-10)