Management and Marketing - Research Publications

Permanent URI for this collection

Search Results

Now showing 1 - 10 of 359
  • Item
    Thumbnail Image
    The Effects of Age and Drug Dependency on the Emotional Exhaustion and Job Satisfaction of Adult Streetworkers in Australia
    Cregan, C ; Kulik, CT ; Salinger, D (SPRINGER/PLENUM PUBLISHERS, 2013-07)
    This multi-method study investigated a sample of adult streetworkers (n = 107) in Melbourne, Australia in 2008. We contacted outdoor prostitutes through four "drop-in" centers run by not-for-profit organizations. Drug use was the over-riding common characteristic of most of these streetworkers. Using emotional labor theory as a theoretical framework, we hypothesized that individuals who worked on the streets solely to earn money to buy drugs would experience the highest levels of emotional exhaustion and the lowest levels of job satisfaction. We predicted these effects would be most evident for older drug dependent streetworkers. Content analysis of open-ended interview responses identified acting, age, and drug dependency as key themes. Moderator hierarchical regression analysis of responses to closed-ended questions with tests for mediation supported the hypotheses. It also demonstrated that older drug dependent streetworkers felt most trapped in their occupation and this sense of being locked-in was associated with emotional exhaustion but not with job satisfaction. The evidence that age and drug dependency affects the psychological outcomes associated with streetwork suggests that the efforts of police and the courts will be ineffective in dealing with people whose addiction traps them in an occupation that offers few intrinsic rewards. Decriminalization would encourage police to protect streetworkers from violence. Agencies could seek financial support to provide welfare and exit strategies.
  • Item
    Thumbnail Image
    When One Size Does Not Fit All: A Problem of Fit Rather than Failure for Voluntary Management Standards
    Simpson, D ; Power, D ; Klassen, R (SPRINGER, 2012-09)
    Voluntary management standards for social and environmental performance ideally help to define and improve firms’ related capabilities. These standards, however, have largely failed to improve such performance as intended. Over-emphasis on institutional factors leading to adoption of these standards has neglected the role of firms’ existing capabilities. External pressures can drive firms to adopt standards more than their technical capacity to employ them. This can lead to problems of “fit” between institutional requirements and a firm’s existing capabilities. We describe a conceptual model that considers the impact of an interaction between a firm’s institutional requirements and its existing capabilities on standards failure. We suggest solutions that align institutional requirements to appropriate governance forms as a means to improve standards success. We contribute to theory by describing the role of firms’ internal capabilities to the success of voluntary management standards and the reliability of self-regulation generally.
  • Item
    Thumbnail Image
    Ignored Faces Produce Figural Face Aftereffects
    Murray, JE ; Judge, M ; Chen, Y ; Barton, JJS (PUBLIC LIBRARY SCIENCE, 2012-09-21)
    Following adaptation to faces with contracted (or expanded) internal features, faces previously perceived as normal appear distorted in the opposite direction. This figural face aftereffect suggests face-coding mechanisms adapt to changes in the spatial relations of features and/or the global structure of faces. Here, we investigated whether the figural aftereffect requires spatial attention. Participants ignored a distorted adapting face and performed a highly demanding letter-count task. Before and after adaptation, participants rated the normality of morphed distorted faces ranging from 50% contracted through undistorted to 50% expanded. A robust aftereffect was observed. These results suggest that the figural face aftereffect can occur in the absence of spatial attention, even when the attentional demands of the relevant task are high.
  • Item
    Thumbnail Image
    Short-term and long-term stability in electronic communication networks
    Quintane, E ; Pattison, PE ; Robins, GL ; Mol, JM (Academy of Management, 2013-01-01)
    Network researchers typically focus on patterns of stable relationships, where stability represents the unfolding of social processes over long time frames. By contrast, we argue and empirically demonstrate that social interactions exhibit regularities across different time frames (short and long-term), reflecting distinct social processes.
  • Item
    Thumbnail Image
    The development of post-project buyer-seller interaction in service-intensive projects
    Ojansivu, I ; Alajoutsijärvi, K ; Salo, J (Elsevier BV, 2013-11-01)
    The purpose of this research is to enhance the understanding of post-project buyer-seller interaction, a topic previously studied mainly from the perspective of social exchange or sleeping relationships. With the advent of service-intensive projects, however, the dynamics of post-project interaction has changed, demanding a broader theorization. This research extends the scope of project marketing, by proposing a research framework illustrating interaction development in a longitudinal setting. We utilize the framework to analyze three projects, two of which continued for more than a decade, through a qualitative case study. The research provides empirical insight into the interaction orientations and development patterns arising in the post-project stage. It suggests that post-project interaction develops through three main orientations (cooperative development, buyer-led development, and seller-led maintenance) that vary over time, thus creating unique development patterns. The study concludes with five practical recommendations for managers to deal with evolving post-project interaction.
  • Item
    Thumbnail Image
    Led into Temptation? Rewarding Brand Logos Bias the Neural Encoding of Incidental Economic Decisions
    Murawski, C ; Harris, PG ; Bode, S ; Dominguez D, JF ; Egan, GF ; Zhan, W (PUBLIC LIBRARY SCIENCE, 2012-03-30)
    Human decision-making is driven by subjective values assigned to alternative choice options. These valuations are based on reward cues. It is unknown, however, whether complex reward cues, such as brand logos, may bias the neural encoding of subjective value in unrelated decisions. In this functional magnetic resonance imaging (fMRI) study, we subliminally presented brand logos preceding intertemporal choices. We demonstrated that priming biased participants' preferences towards more immediate rewards in the subsequent temporal discounting task. This was associated with modulations of the neural encoding of subjective values of choice options in a network of brain regions, including but not restricted to medial prefrontal cortex. Our findings demonstrate the general susceptibility of the human decision making system to apparently incidental contextual information. We conclude that the brain incorporates seemingly unrelated value information that modifies decision making outside the decision-maker's awareness.
  • Item
    Thumbnail Image
    Retail
    SAMMARTINO, A ; Dick, H ; Merrett, D (Edward Elgar Publishing, 2007)
  • Item
    Thumbnail Image
    The Westfield group
    SAMMARTINO, A ; VAN RUTH, FM ; Dick, H ; Merrett, D (Edward Elgar Publishing, 2007)
  • Item
    No Preview Available
    Analysis of wines offered in three-starred German restaurants with special reference to the role of the sommelier [translated title]
    Hirche, M ( 2008)
    In ganz Deutschland existieren aktuell insgesamt 9 Restaurants, die vom Guide Michelin nach strengen Kriterien mit der Höchstwertung von drei Sternen ausgezeichnet sind. Diese Sonderstellung in der Gastronomie in Deutschland weckt ein enormes öffentliches Interesse. Das Bedürfnis von Seiten weinproduzierender Betriebe sowie des Weinhandels, ihre Produkte in das streng vom Sommelier ausgewählte Sortiment zu integrieren, und langfristig eine erfolgreiche Kooperation zu realisieren, bedarf der intensiven Auseinandersetzung mit diesem komplexen Bereich der Gastronomie. Diese Arbeit bietet grundlegende Informationen über die Angebotsgestaltung der 3-Sterne-Gastronomie in Deutschland, unter besonderer Berücksichtigung der Rolle des Sommeliers, für eventuelle Entscheidungen des Marketings von Produzent und Händler. Basis der Analyse bildeten Expertengespräche mit Sommeliers. Die protokollierten Texte der halbstandardisierten Interviews wurden anschließend mit Hilfe einer computergestützten Inhaltsanalyse qualitativ interpretiert und diskutiert. Unter anderem wurde untersucht, welche Rolle der Sommelier als Einkäufer und Verkäufer, als Absatzmittler von Wein, in dieser Art von Gastronomie spielt, welche allgemeinen Kriterien die Angebotsgestaltung beeinflussen und welche Kriterien erfüllt sein sollten. Ein ebenfalls interessanter Aspekt, der im Zuge dieser Analyse studiert wurde, ist die Wahrnehmung des Sommeliers von wesentlichen Entwicklungen und Veränderungen bezüglich der Gastronomie, des deutschen Weines, des Weinangebotes, oder auch der Einflussnahme gegenüber dem Gast. Die Arbeit informiert jene, die Wein über Feinschmeckerrestaurants vermarkten oder vermarkten wollen, über die vielfältigen Dimensionen des Weinangebotes der 3-Sterne-Gastronomie, das sehr individuelle vorgehen der Sommeliers.
  • Item
    Thumbnail Image
    Validación preliminar del IIESS-R. Una nueva medida de la inteligencia emocional [Preliminary Validation of the IIESS-R. A new measurement of emotional intelligence]
    Sojo, V ; Guarino, L (Federación Española de Asociaciones de Psicología, 2006)
    El presente trabajo reporta la revisión y validación del IIESS, inventario construido para medir la Inteligencia Emocional (Sojo y Steinkopf, 2002), basado en el modelo de Mayer, Caruso y Salovey (1999). La validación del contenido de los items se realizó con jueces expertos. El análisis factorial de la versión preliminar de 103 items, con una muestra de 109 participantes, mostró la presencia de tres factores. Considerando la gran cantidad de items redactados negativamente cargados en un mismo factor, se hicieron nuevos análisis con la misma muestra, derivando una escala de 36 items. Un análisis factorial posterior, con una muestra independiente de 292 personas, reveló que el IIESS-R está conformado por tres dimensiones: Percepción de Emociones de Otras Personas, Percepción de las Propias Emociones y Manejo Emocional. Para la validación concurrente de esta versión se emplearon cuestionarios de personalidad, con resultados acordes a lo esperado, reflejando la validez de este instrumento.