Management and Marketing - Research Publications
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ItemNo Preview AvailableDoes Procedural Justice Increase the Inclusion of Migrants? A Group Engagement Model Perspective(Academy of Management, 2018-07-09)Workforces have become more culturally diverse due to globalization, skilled labor shortages, aging societies, and hardships in developing countries. One critical challenge associated with managing a culturally diverse workforce is ensuring inclusion. Migrant workers often experience discrimination, social exclusion, and lower organizational identification. Further attention is required to address these challenges and create inclusive workplaces for migrants. We integrate research on migrant workers with research on the group engagement model to create a model for understanding and enhancing migrant worker inclusion. We test our model using data drawn from employees in a large-scale survey of Australian workplaces. The results of our multilevel moderated mediation analysis indicate that, consistent with the group engagement model, a procedurally fair work environment tends to increase organizational identification, which in turn is associated with higher levels of work engagement. Importantly, our results also indicate that procedural justice climate is more important for migrant than for native workers. Our work has clear implications for practice. Organizations should establish a procedurally fair work environment in which cultural minorities experience consistent and unbiased policies and procedures, are able to express their opinions, and participate in decision-making.
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ItemThe Application of Graph Theory for Vulnerability Assessment in Service Triads(Academy of Management, 2017-08)A supply chain triad is increasingly regarded as a unit of analysis of complex supply chain networks, allowing the realization of properties such as certain risks manifesting at the level of supply chain networks, and which are not necessarily observed at the level of supply chain dyads or individual supply chain partners. This study investigates a type of supply chain triad - service triads - and explores cross- organizational pathways according to which risks can emerge and propagate within such triadic structures. The aim of the study is to design an analytical model with the view to facilitate the assessment of vulnerability in service triads according to the aforementioned cross-organizational pathways of risk emergence and propagation. Using graph theory, a range of service triad reference models are developed, which formalize the typology and direction of the relationships between members of the supply chain triad. Adopting the notion of matrix permanent allows calculating the vulnerability levels of distinct service triad models, accounting for the formalized typology and direction of the relationships within the models. A case study in a corporate bonds context is conducted to illustrate the applicability of the proposed approach to vulnerability assessment in the service industry context.
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ItemToward a Comprehensive OSCM Research Methodology: The Role of Design Science(Academy of Management, 2017-08)Research in Operations and Supply Chain Management (OSCM) field is widespread and applied to various sectors of industry and services. Despite its benefits, the diversity of the worldviews of OSCM research applications and the preferences regarding the choice of methodologies by the researchers sometimes cause unnecessary complexities in converging these efforts toward advancing theory and practice. It has been argued that the application of multi-methods could facilitate obtaining a common ground through which OSCM researchers could make more effective and robust contributions in binding theory and practice. There is, however, a lack of a unifying research methodology so that OSCM research could effectively link between theory and practice and move toward more coherence of research in the OSCM field. In this article, we introduce the application of design science research methodology and the use of multi-methods approach in this methodology to draw a road map for more coherent future research attempts in the domain of OSCM. As an example, the behavioral causes of the bullwhip effect are examined and illustration is made on how the dispersed but growing research efforts in this area could be aligned into drawing a behavioral theory of the ordering preferences of decision makers in supply chains and in organizations.
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ItemNo Preview AvailableModerating influence of the business environment on suppliers’ contractual embeddedness and sales probability: complex adaptive system view(Virtual Observatory for the Study of Online Networks, 2018)Businesses that are unable to withstand the market domination and product surpluses increasingly use internet enabled alternative distribution channels. These online platforms lead to coexistence and simultaneous coevolution of both the open contractual and the real supply networks that emerged in a single complex adaptive system (CAS). The existing mere CAS applications to the supply networks are not adequate to understand how these two network evolutions vary by the business environmental conditions such as dynamism, munificence and complexity. Therefore, in light of CAS theory, social network analysis (SNA) technique and the business environment literature, this paper proposes a conceptual model to recognise how a supplier’s contractual embeddedness determines its sales probability in the supply network while adapting the business environment. With the support of panel logit regression model, the empirical data from the Australian based Open Food Network from 2012 to 2016 validate the positive associations between a supplier’s contractual embeddedness as informed by degree and closeness centralities and the sales probability in supply network. Both dynamic and complex environments improve the positive association between a supplier’s degree centrality and the sales probability. Though munificence increases the positive association between a supplier’s closeness centrality and the sales probability, dynamism lowers this relationship. This paper first extends the CAS theory with significant system level interactions and secondly develops network diagrams using SNA to illustrate the local optimisation behaviour of network clusters and their evolutions into different network patterns such as scale free, block diagonal and centralised connected through structural holes. Third, this is the first longitudinal study to analyse how a supplier’s contractual embeddedness contributes to its sales probability in the real supply network subjecting to environmental conditions.
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ItemSupplier and customer knowledge leveraging and financial performance nexus: moderating effects of the internal manufacturing environment(European Academy of Management Annual Conference, 2018)Exponentially growing knowledge and technology create dynamic but different expectations for customer and supplier leveraging practices in both knowledge exploitation and exploration. Although manufacturers equally adopt the imitable knowledge leveraging practices in both demand and supply side, they may generate varying financial performances subjecting to the internal conditions of the manufacturing environment such as dynamism, munificence and complexity. We invoke the Practice Based View and Knowledge Based View that grown out of Resource Based Theory to explore how the manufacturing environmental features moderate the associations between the supplier and customer knowledge leveraging practices and the financial performance. Empirical data from 513 plants across 9 countries and 21 industries validates that the positive association between supplier knowledge leveraging and financial performance increases at higher levels of environmental features. Also, the customer knowledge leveraging is positively associated with the financial performance and it lowers only at the higher levels of munificence.
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ItemExtended Abstract: Suppliers’ operational sustainability within the global supply network in automobile industry: a complex adaptive system view(15th ANZAM Operations, Supply Chain and Services Management Symposium, 2017)The collapse of the Australian automobile manufacturing industry shows that even the global giants such as Toyota, Ford and General Motors could not escape from the interactive effects of the global supply network with its task business environment. Hence, we invoke the complex adaptive system theory (CAS) to explore how these interactions influence the suppliers’ operational sustainability within the global supply network. Bloomberg data from Toyota’s 284 immediate suppliers validates that the interactive effects are either synergistic or antagonistic on their operational sustainability.