Management and Marketing - Research Publications
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ItemFreshman Marketing Students’ Approaches to Lower Order Assessment Task: A Cluster Analysis(Marketing Management Association, 2019)
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ItemImpact of Internal Environmental Uncertainty and Knowledge Leveraging on Manufacturing Plant’s Financial Performance(ANZAM, 2019-12-03)Businesses are unclear about which levels of knowledge leveraging from suppliers and customers increase the financial performance in internal uncertain business environments. Therefore, this study first aims to explore how the leveraging of supplier and customer knowledge, which are driven by different motivations, impact the financial performance in modern days. Also, this study further investigates the impact of internal business environmental uncertainty dimensions of dynamism, munificence, and complexity on a business’ knowledge leveraging practices and financial performance. This study used empirical data from 513 plants, across 9 countries, and 21 industries and invokes Knowledge-Based View with environmental uncertainty literature. Leveraging of supplier and customer knowledge improve the financial performance and internal environmental uncertainty dimensions moderate those relationships.
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ItemNo Preview AvailableDoes Procedural Justice Increase the Inclusion of Migrants? A Group Engagement Model Perspective(Academy of Management, 2018-07-09)Workforces have become more culturally diverse due to globalization, skilled labor shortages, aging societies, and hardships in developing countries. One critical challenge associated with managing a culturally diverse workforce is ensuring inclusion. Migrant workers often experience discrimination, social exclusion, and lower organizational identification. Further attention is required to address these challenges and create inclusive workplaces for migrants. We integrate research on migrant workers with research on the group engagement model to create a model for understanding and enhancing migrant worker inclusion. We test our model using data drawn from employees in a large-scale survey of Australian workplaces. The results of our multilevel moderated mediation analysis indicate that, consistent with the group engagement model, a procedurally fair work environment tends to increase organizational identification, which in turn is associated with higher levels of work engagement. Importantly, our results also indicate that procedural justice climate is more important for migrant than for native workers. Our work has clear implications for practice. Organizations should establish a procedurally fair work environment in which cultural minorities experience consistent and unbiased policies and procedures, are able to express their opinions, and participate in decision-making.
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ItemThe Application of Graph Theory for Vulnerability Assessment in Service Triads(Academy of Management, 2017-08)A supply chain triad is increasingly regarded as a unit of analysis of complex supply chain networks, allowing the realization of properties such as certain risks manifesting at the level of supply chain networks, and which are not necessarily observed at the level of supply chain dyads or individual supply chain partners. This study investigates a type of supply chain triad - service triads - and explores cross- organizational pathways according to which risks can emerge and propagate within such triadic structures. The aim of the study is to design an analytical model with the view to facilitate the assessment of vulnerability in service triads according to the aforementioned cross-organizational pathways of risk emergence and propagation. Using graph theory, a range of service triad reference models are developed, which formalize the typology and direction of the relationships between members of the supply chain triad. Adopting the notion of matrix permanent allows calculating the vulnerability levels of distinct service triad models, accounting for the formalized typology and direction of the relationships within the models. A case study in a corporate bonds context is conducted to illustrate the applicability of the proposed approach to vulnerability assessment in the service industry context.
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ItemToward a Comprehensive OSCM Research Methodology: The Role of Design Science(Academy of Management, 2017-08)Research in Operations and Supply Chain Management (OSCM) field is widespread and applied to various sectors of industry and services. Despite its benefits, the diversity of the worldviews of OSCM research applications and the preferences regarding the choice of methodologies by the researchers sometimes cause unnecessary complexities in converging these efforts toward advancing theory and practice. It has been argued that the application of multi-methods could facilitate obtaining a common ground through which OSCM researchers could make more effective and robust contributions in binding theory and practice. There is, however, a lack of a unifying research methodology so that OSCM research could effectively link between theory and practice and move toward more coherence of research in the OSCM field. In this article, we introduce the application of design science research methodology and the use of multi-methods approach in this methodology to draw a road map for more coherent future research attempts in the domain of OSCM. As an example, the behavioral causes of the bullwhip effect are examined and illustration is made on how the dispersed but growing research efforts in this area could be aligned into drawing a behavioral theory of the ordering preferences of decision makers in supply chains and in organizations.
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ItemFrom Apples and Cases to Barrels and Orchards: Macro-Level Drivers of Workplace Abuse(Academy of Management, 2019-08-01)Workplace abuse, broadly defined as interpersonal mistreatment against employees in the workplace that might harm or injure them and contribute to a hostile work environment, is one of the most pervasive and harmful problems faced by organizations worldwide. In the current symposium, we focus attention on the macro-level drivers of workplace abuse that occur within organizations and in society more generally. At the societal level, we will have one paper about important global trends affecting today’s organizations. The paper investigates how, why, and for whom these macro forces have implications when it comes to workplace harassment. At the organizational level, we will have three papers, one dedicated to unpacking the multiple dimensions of organizational tolerance for abuse. Two more papers will focus on structural organizational features, namely the mechanisms of communication, and structural pay inequality that can impact perceptions of interpersonal abuse at work. We argue that a stronger focus on studying the “barrel” and “orchard”, rather than “apples” and “cases”, can enhance our understanding of social and structural factors that underpin everyday workplace interactions and help us identify new avenues of theorizing and practice to prevent interpersonal workplace abuse.
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ItemImpact of Environmental Uncertainty and Contractual Embeddedness on Supplier's Sales Probability(The Academy of Management, 2019)Existing literature offers limited knowledge about online markets that consist of open contractual and supply networks. Online markets allow consumers to develop their supply chains by choosing suppliers from the open contractual network. Suppliers’ contractual embeddedness (SCE), which is how they are contracted with each other, may influence their sales probability in online markets. However, SCE is conceptually vague because literature posits both linear and nonlinear effects of embeddedness on performance mostly based on subjective measures. Also, suppliers change their contracts in online markets to adapt to environmental uncertainty over time, but this remains poorly understood in the literature. Hence, this study explores how the environmental uncertainty dimensions of dynamism, munificence and complexity and objective measures of SCE such as degree and closeness centralities impact the supplier’s sales probability by mainly invoking Complex Adaptive System theory and Social Network theories. Applying panel logit regression model to Australian-based Open Food Network data from 2012 to 2016, this study empirically validates that SCE generally improves the supplier’s sales probability and environmental uncertainty dimensions moderate that relationship. Network diagrams illustrate the local optimisation behaviour of network clusters and how they evolve into different network patterns over time.
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ItemSupplier Embeddedness and Relational Performance in Toyota Buyer Network in Uncertain Business Environments(Australian and New Zealand Academy of Management, 2019)Existing literature offers limited knowledge about the supplier embeddedness and relational performance in global buyer network under business environmental uncertainties. Therefore, this study first develops the empirical context, a part of Toyota’s corporate level buyer network that consists of 6,152 suppliers and 14,156 relationships and indicates changes in network patterns. This study invokes the social network theories and environmental uncertainty and supply chain literature. The study applies a hierarchical regression model to validate that environmental uncertainties moderate the positive relationship between supplier embeddedness and relational performance. Supplier firms should strategically position in buyer networks to adapt to environmental uncertainties.
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ItemSupplier’s contractual embeddedness and sales performance in uncertain environments(EurOMA, 2019)Literature offers limited knowledge on the online markets that consist of both open contractual and supply networks which are subject to environmental uncertainties. This study investigates how the environmental uncertainty dimensions and supplier’s contractual embeddedness (as informed by the degree and closeness centralities) impact the supplier’s sales probability in light of Complex Adaptive System theory, Social Network Analysis and the environmental uncertainty literature. Australian based Open Food Network data from 2012 to 2016 empirically validates that the supplier’s contractual embeddedness generally improves its sales probability and uncertainty dimensions moderate this relationship with the help of panel logit regression model.
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ItemNo Preview AvailableModerating influence of the business environment on suppliers’ contractual embeddedness and sales probability: complex adaptive system view(Virtual Observatory for the Study of Online Networks, 2018)Businesses that are unable to withstand the market domination and product surpluses increasingly use internet enabled alternative distribution channels. These online platforms lead to coexistence and simultaneous coevolution of both the open contractual and the real supply networks that emerged in a single complex adaptive system (CAS). The existing mere CAS applications to the supply networks are not adequate to understand how these two network evolutions vary by the business environmental conditions such as dynamism, munificence and complexity. Therefore, in light of CAS theory, social network analysis (SNA) technique and the business environment literature, this paper proposes a conceptual model to recognise how a supplier’s contractual embeddedness determines its sales probability in the supply network while adapting the business environment. With the support of panel logit regression model, the empirical data from the Australian based Open Food Network from 2012 to 2016 validate the positive associations between a supplier’s contractual embeddedness as informed by degree and closeness centralities and the sales probability in supply network. Both dynamic and complex environments improve the positive association between a supplier’s degree centrality and the sales probability. Though munificence increases the positive association between a supplier’s closeness centrality and the sales probability, dynamism lowers this relationship. This paper first extends the CAS theory with significant system level interactions and secondly develops network diagrams using SNA to illustrate the local optimisation behaviour of network clusters and their evolutions into different network patterns such as scale free, block diagonal and centralised connected through structural holes. Third, this is the first longitudinal study to analyse how a supplier’s contractual embeddedness contributes to its sales probability in the real supply network subjecting to environmental conditions.