Management and Marketing - Research Publications
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ItemDiscourse and institutions(ACAD MANAGEMENT, 2004-10)
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ItemWork, organisation and Enterprise Resource Planning systems: an alternative research agenda(WILEY, 2006-11)This paper reviews literature that examines the design, implementation and use of Enterprise Resource Planning systems (ERPs). It finds that most of this literature is managerialist in orientation, and concerned with the impact of ERPs in terms of efficiency, effectiveness and business performance. The paper seeks to provide an alternative research agenda, one that emphasises work‐ and organisation‐based approaches to the study of the implementation and use of ERPs.
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ItemDriving a resource orientation: reviewing the role of resource and capability characteristics(EMERALD GROUP PUBLISHING LTD, 2007)Purpose This study seeks to introduce the role of resource and capability characteristics as drivers of a resource orientation (RO) and to examine empirically these relationships in different market conditions. Design/methodology/approach This study was conducted using a nation‐wide survey distributed to key informants of multiple business units. Multiple regression was used to assess the relationships. RO is used as a proxy for the implementation of the resource‐based view (RBV). The RO is also tested against performance outcomes to examine the robustness of the model that has been examined. Findings Findings showed significant relationships between resource and capability characteristics and RO. These relationships were shown to be robust across various market conditions. RO also depicted significant, positive relationships with all four performance indicators that were assessed. Industry conditions were found to strengthen some of these relationships. Research limitations/implications The results are limited to cross‐sectional data that prevent the determination of causality. In addition, it is a nation‐specific study that may not be generalisable to alternative settings. This presents an opportunity for further research to replicate this study in other nations and/or industries. The research presents implications for further theory development and suggests that management can focus on developing unique resource bundles to improve company performance; however, they will need to be attentive to the competitive environment in which they compete. Originality/value This is the first study that empirically evaluates drivers of an RO and further tests the scale that was applied by Paladino. Additionally, this study illustrates that the RBV can be empirically tested through the use of an RO to have a demonstrable impact on financial and non‐financial elements of performance.
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ItemThe fox and the hedgehog go to work - A natural history of workplace collusion(SAGE PUBLICATIONS INC, 2008-02)The author argues that an ironic approach to collusion can help shift the focus of resistance away from the relatively rare events surrounding implacable opposition or total unanimity to the quotidian aspects of workplace politics. Collusion is characterized as an outcome of organizational politics conducted between the traditionally opposed parties of radical industrial sociology (i.e., managers and workers) under the guidance of an ironic mode of cognition. Irony is depicted as a foxlike way of gaining “a perspective on perspectives,” which provides a means of understanding stalemate, accommodation, and collusion by showing how opposing ideological positions are indebted. It also illuminates the moments when collusion breaks down and resisting parties become implacably opposed hedgehogs (one position prevails over the other), leading to overt conflict and resistance.
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ItemOnline consultation: E-Democracy and E-Resistance in the Case of the Development Gateway(SAGE Publications, 2005-01-01)To explore the implications of the Internet for the relationship between organizational communication and power, this article compares two online forums established in response to the introduction of a new e-organization: the Development Gateway. The article analyzes postings to the forums to explore the capacity of the Internet to foster democracy, and to investigate how power and resistance are exercised through this medium. Findings show that, rather than equate resistance with participation, as some models of democracy do, the dynamics of power and resistance are more complex, and resistance and power can take participative and nonparticipative forms.!
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ItemWhy Do Employees Participate in Employee Share Plans?A Conceptual Framework(Informa UK Limited, 2008-04)
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ItemJob performance over time is a function of latent trajectories and previous performance(AMER PSYCHOLOGICAL ASSOC, 2008-01)Previous literature addressing job performance over time notes that past performance can affect future performance and that individuals often have distinct latent performance trajectories. However, no research to date has modeled these 2 aspects of job performance in tandem. Drawing on previous literature, the authors note that current performance may act as performance feedback, influencing future performance directly (i.e., autoregression), and that individuals differ in their performance trajectories due to individual-difference factors (i.e., latent trajectories). The authors demonstrate an autoregressive latent trajectory (ALT) model to show how both autoregressive and latent trajectory parameters may be incorporated in modeling job performance over time. Also discussed are the implications of the ALT model for future studies examining job performance longitudinally.
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ItemManagement Reactions to Technological Change The Example of Enterprise Resource Planning(SAGE PUBLICATIONS INC, 2006-03)This article explores how different types of managers respond to large-scale organizational change and what factors underpin differences in management attitudes and reactions. Through qualitative analysis of the introduction of enterprise resource planning (ERP) systems in two case study organizations, the authors argue that variations in managerial responses to organizational change relate to both the structural position of individual managers and their level of involvement in the implementation of change. Managers are also shown to exhibit agency in interpreting, influencing, and negotiating the impact of organizational change. The analysis emphasizes the need to incorporate more critical perspectives informed by labor process theory with existing insights from conventional organizational change literature.
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ItemISO 9000 series of standards: comparison of manufacturing and service organisations(EMERALD GROUP PUBLISHING LTD, 2006)Purpose While manufacturing organisations were early adopters of ISO 9000, lately, many service sector organisations have also pursued adoption. The aim of this paper is to compare the experiences with the standard of the two sectors. Design/methodology/approach The research collected data from 149 service and 160 manufacturing organisations using a common survey measurement instrument. Findings Results show that there are no statistically significant differences between the two groups in terms of time and cost of obtaining registration. Also, there are only small points of differences in motivation for registration and difficulties faced. There are greater differences between the groups in terms of benefits gained and management practices associated with the standard. Originality/value These results provide interesting insights into how the two groups perceive and engage with the standard, how cross‐industry diffusion could be taking place, and the veracity of the claims made about the universal applicability of the standard. These findings imply that service organisations can learn from the experiences of the manufacturing sector, but copying carte blanche the implementation strategies is fraught with risks. Further, the standard is not universally applicable and may need industry‐specific tailoring.