Management and Marketing - Research Publications

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Rated to exhaustion? Reactions to performance appraisal processes

Brown, M ; Benson, J (Wiley, 2003-03)

Performance appraisal systems are a popular tool within organisations to enhance employee commitment and productivity. This paper examines the consequences of three aspects of a performance appraisal system (distributive justice, procedural justice and the performance rating) on the level of emotional exhaustion reported by employees in a large public sector research organisation.
Managing to overload? Work overload and performance appraisal processes

Brown, M ; Benson, J (SAGE PUBLICATIONS INC, 2005-02)

Performance appraisals are traditionally seen as tools that can promote employee productivity. This article examines whether performance appraisals stimulate employee efforts beyond levels that employees regard as manageable, as measured by feelings of work overload. Using data from 2,399 employees, the study finds that participation in setting performance objectives, difficult objectives, and higher performance ratings are associated with increased levels of work overload. Trust in the supervisor was associated with lower levels of work overload. These findings suggest that some of the features associated with a well-designed appraisal system may generate adverse outcomes for employees and, subsequently, for their organizations.