School of Historical and Philosophical Studies - Theses
Permanent URI for this collection
Search Results
1 - 1 of 1
-
ItemContaining anxiety : a socio-analytic contribution to the study of organisational stress( 2003)The aim of this study is to contribute to the understanding of the phenomenon of anxiety as it is experienced in group and organisational settings. A 1997 study commissioned by the ACTU found that workplace stress was becoming increasingly prevalent in Australia, with the three most stressful conditions at work being increased workload, organisational change and job insecurity. According to the literature, stress appears to be a highly complex phenomenon, involving a myriad of psychological and physical symptoms which impact at the individual and social level. The "causes" of stress appear to be similarly complex, with some research suggesting that the occurrence of stress is a function of individual predisposition. Other studies attribute the origin of stress to environmental factors, whilst still other approaches regard stress as he product of interactions between person and environment. Apart from difficulties involved in alleviating the effects of stress given such conflicting accounts of its aetiology, there are also different political implications depending upon which approach is given precedence. For example, employers tend to adopt "person-centred" explanation of job stress, at the expense of accounts which attribute stress to poor working conditions - a move which might be regarded as "blaming the victim". The thesis attempts to resolve the dilemma of whether anxiety/stress is an individual or social phenomenon by investigating the various assumptions about the constitution of the "subject of stress" which are implicit in existing approaches. By drawing on debates in broader social theory, I suggest that stress cannot be adequately theorised, or addressed in practice, without paying attention to the concept of "inter-subjectivity". Psychoanalytically-informed social theory, by virtue of its concept of the "unconscious", I argue, provides a model of the subject in which the rigid distinction between person and environment, made by existing approaches to stress, is problematised. A particular branch of psychoanalytic organisational theory, known as "socioanalysis", emphasises the centrality of anxiety to both the constitution of the subject and the establishment of organisational systems. As such, I contend that this theory provides a useful base from which to construct a model of organisational stress which avoids the person-environment dilemma encountered by existing approaches. I explore the implications of a model of this kind with reference to a case study of the Australian social security organisation Centrelink. The empirical material consists of interviews with Centrelink staff, a content analysis of Centrelink internal policy documents, and observations of a range of Centrelink work practices undertaken during my own tenure as a Centrelink employee. The case material is interpreted using a socio-analytic methodology to investigate the effects of change on the various individuals and groups who interact with Centrelink. By reflecting on the case study, I make predictions about Centrelink and its changing role in Australian society, and also develop suggestions for ways of addressing the negative effects of stress as it is experienced in Centrelink.