School of Social and Political Sciences - Research Publications
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ItemThe Category Game and its impact on Street-Level Bureaucrats and Jobseekers: An Australian Case Study(Cambridge University Press (CUP), 2019)A key question concerning the marketisation of employment services is the interaction between performance management systems and frontline client-selection practices. While the internal sorting of clients for employability by agencies has received much attention, less is known about how performance management shapes official categorisation practices at the point of programme referral. Drawing on case studies of four Australian agencies, this study examines the ways in which frontline staff contest how jobseekers are officially classified by the benefit administration agency. With this assessment pivotal in determining payment levels and activity requirements, we find that reassessing jobseekers so they are moved to a more disadvantaged category, suspended, or removed from the system entirely have become major elements of casework. These category manoeuvres help to protect providers from adverse performance rankings. Yet, an additional consequence is that jobseekers are rendered fully or partially inactive, within the context of a system designed to activate.
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ItemFrom Entitlement to Experiment: The New Governance of Welfare to Work. UK Report back to Industry Partners(University of Melbourne, 2017)The UK employment services sector is a dynamic landscape that has been the subject of several major waves of reform over the past decade. This has included the consolidation of centrally-contracted programmes focused on particular localities and discrete cohorts of job seekers into much larger programmes aimed at broader groups of unemployed people. For the past five years, the Work Programme has been the main contracted welfare-to-work programme in the UK, although the Department for Work and Pensions has also established a smaller Work Choice programme for those with more substantial barriers to employment related to disability and ill-health. In addition, Jobcentre Plus continues to provide a public employment service to many people during the earlier stages of benefit claims. It will take on an even greater role in doing so when the Work Programme and Work Choice programmes come to an end in mid-2017 and are replaced by a new Work and Health Programme.
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ItemFrom Entitlement to Experiment: The new governance of welfare to work - Australian Report back to Industry Partners(University of Melbourne, 2016-10-01)