School of Social and Political Sciences - Research Publications

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Realtime interviewing using the World Wide Web

CHEN, PETER ; Hinton, S. M. (Universities of Surrey and Stirling, Sage Publications Ltd. and the British Sociological Association, 1999)

This paper outlines the adaptation of in-depth interviewing using World Wide Web-based interviewing software between the interviewer and their subject. Through a structured, realtime interviewing process the researcher is able to use the Internet to facilitate communication, recording interviews directly to a file without incurring the costs associated with traditional face-to-face or telephone interviews. The benefits of this approach are the ability of the researcher to conduct inexpensive interviewing over distances and elimination of transcription costs from the research process, allowing the researcher to undertake a wider range of interviews than may be possible on a limited budget. The interview method has problems associated with the depth of material available from this approach, the loss of paralinguistic cues and the limited size of the available sample, limitations that must be accounted for by any researcher considering using the approach