School of Geography - Theses

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Author: O'Neal, Paul Douglas × End date: 1997 × Type: Masters Coursework thesis × Subject: Victoria ×

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    A formative evaluation of the Gippsland psychogeriatric assessment and treatment team, Community Psychiatric Services for the Elderly: a study of consumer experience
    O'Neal, Paul Douglas ( 1995)
    This study critically examines consumer response to the Gippsland psychogeriatric assessment and treatment team. This service operates under the title, Community Psychiatric Services for the Elderly (C.P.S.E.) and has been operational since 1992. The primary focus of this evaluation is formative: It is envisaged that, as a result of this research, highly practical recommendations will be generated which may contribute towards the overall improvement in service-delivery. This implies that stakeholders will be the recipients of any improvements achieved, particularly the direct consumer groups (clients and families) towards whom such benefits are ultimately directed. The critical dimension to the evaluation design is the perception of consumer groups and the manner in which the quality of service is individually assessed. How appropriately are 'grass-roots needs, expectations, and day to day issues addressed by the service? Are the perceived needs of consumers effectively met, or does there exist an incongruity between the focus of the various stakeholders? The corollary to this is the level of consumer satisfaction with the service. If it is apparent that consumer expectations are not being effectively met, what changes are required to redress this problem? Is a wholesale realignment of the service required or will minor, incremental 'finetuning' suffice? This latter point will be taken up by a working party following the publication of the research results.