Computing and Information Systems - Research Publications

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Author: Cullen, Sara × Start date: 2006 × Type: Conference Paper ×

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    A Framework for Relationships in Outsourcing: Contract Management Archetypes
    CULLEN, S ; Shanks, G ; Davern, M ; Wilcocks, L ; Bui, TX ; Sprague, R (HICSS, 2017)
    Outsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than contracting techniques.
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    Information technology sourcing research: Critique, lessons and prospects
    Willcocks, L ; Lacity, M ; Cullen, S (Association for Information Systems, 2007-12-01)