Computing and Information Systems - Research Publications
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ItemManaging process deficiencies with enterprise systems(EMERALD GROUP PUBLISHING LTD, 2007)Purpose The purpose of this paper is to examine the deficiencies and the sources of deficiencies in process changes associated with the implementation of enterprise systems (ES). Design/methodology/approach In‐depth studies of four firms and additional verification in seven other firms. Findings Results reveal that deficiencies of process changes with ES are mainly associated with the packaged and integrated nature of enterprise system software, particularly its configurability, in‐built processes, multiple options, data and process integration, streamlined processes, and standard processes. In order to eliminate deficiencies and gain benefits, organizations need to invest in on‐going software exploration, business examination, and process and software changes that align new processes and management responsibilities. Originality/value In the expanding world of ES research, this study is significant because it explores the sources of deficiencies associated with process change and provides guidance to user organizations on ways to manage such deficiencies. The results of the study may also be of benefit with other packaged software that integrates processes within and between organizations, for example, customer relationship management and supply chain management.
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ItemUnderstanding how project critical success factors affect organizational benefits from enterprise systems(EMERALD GROUP PUBLISHING LTD, 2009)Purpose The purpose of this paper is to present and test a model that seeks to answer Robey et al.'s challenge that “ERP's critical success factors offer few insights beyond conventional wisdom.” The model proposes that many so‐called critical success factors (CSFs) affect organizational benefits from enterprise systems use (OBESU) through their impact on three outcomes of an enterprise systems (ES) implementation process, namely functional fit, overcoming organizational inertia, and delivering a working system. Design/methodology/approach The model is tested using content analysis of 133 customer presentations at SAP's April 2007 Sapphire USA Conference. Findings The benefit‐driver approach appears to provide at least one good answer to Robey et al.'s challenge. Research limitations/implications It seems likely that the model is valid for most large Western organizations implementing ES. Practical implications The model provides new insights into how and why the CSFs affect benefits from ES. Originality/value No prior study to the best of one's knowledge has sought to explain in such depth how ES project CSFs affect OBESU.