Computing and Information Systems - Research Publications

Permanent URI for this collection

Search Results

Now showing 1 - 7 of 7
  • Item
    Thumbnail Image
    How does business analytics contribute to business value?
    Seddon, PB ; Constantinidis, D ; Tamm, T ; Dod, H (WILEY, 2017-05)
    Abstract This paper presents a model, synthesized from the literature, of factors that explain how business analytics contributes to business value. It also reports results from a preliminary assessment of that model. The model consists of two parts: a process and a variance model. The process model depicts the analyze‐insight‐decision‐action process through which use of an organization's business analytic capabilities is intended to create business value. The variance model proposes that the five factors in Davenport et al.'s DELTA model of business analytics success factors, six from Watson & Wixom and three from Seddon et al.'s model of organizational benefits from enterprise systems, assist a firm to gain business value from business analytics. A preliminary assessment of the model was conducted using data from 100 customer success stories from vendors such as IBM, SAP and Teradata. Our conclusion is that the business analytics success model is likely to be a useful basis for future research.
  • Item
  • Item
    Thumbnail Image
    Managing Outsourcing: The Life Cycle Imperative
    CULLEN, SK ; SEDDON, PB ; WILLCOCKS, L ( 2005)
  • Item
    Thumbnail Image
    A MULTI-PROJECT MODEL OF KEY FACTORS AFFECTING ORGANIZATIONAL BENEFITS FROM ENTERPRISE SYSTEMS
    Seddon, PB ; Calvert, C ; Yang, S (SOC INFORM MANAGE-MIS RES CENT, 2010-06)
  • Item
    Thumbnail Image
    Managing process deficiencies with enterprise systems
    Shang, S ; Seddon, PB (EMERALD GROUP PUBLISHING LTD, 2007)
    Purpose The purpose of this paper is to examine the deficiencies and the sources of deficiencies in process changes associated with the implementation of enterprise systems (ES). Design/methodology/approach In‐depth studies of four firms and additional verification in seven other firms. Findings Results reveal that deficiencies of process changes with ES are mainly associated with the packaged and integrated nature of enterprise system software, particularly its configurability, in‐built processes, multiple options, data and process integration, streamlined processes, and standard processes. In order to eliminate deficiencies and gain benefits, organizations need to invest in on‐going software exploration, business examination, and process and software changes that align new processes and management responsibilities. Originality/value In the expanding world of ES research, this study is significant because it explores the sources of deficiencies associated with process change and provides guidance to user organizations on ways to manage such deficiencies. The results of the study may also be of benefit with other packaged software that integrates processes within and between organizations, for example, customer relationship management and supply chain management.
  • Item
  • Item
    Thumbnail Image
    Understanding how project critical success factors affect organizational benefits from enterprise systems
    Liu, AZ ; Seddon, PB (EMERALD GROUP PUBLISHING LTD, 2009)
    Purpose The purpose of this paper is to present and test a model that seeks to answer Robey et al.'s challenge that “ERP's critical success factors offer few insights beyond conventional wisdom.” The model proposes that many so‐called critical success factors (CSFs) affect organizational benefits from enterprise systems use (OBESU) through their impact on three outcomes of an enterprise systems (ES) implementation process, namely functional fit, overcoming organizational inertia, and delivering a working system. Design/methodology/approach The model is tested using content analysis of 133 customer presentations at SAP's April 2007 Sapphire USA Conference. Findings The benefit‐driver approach appears to provide at least one good answer to Robey et al.'s challenge. Research limitations/implications It seems likely that the model is valid for most large Western organizations implementing ES. Practical implications The model provides new insights into how and why the CSFs affect benefits from ES. Originality/value No prior study to the best of one's knowledge has sought to explain in such depth how ES project CSFs affect OBESU.