Computing and Information Systems - Research Publications
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ItemValidation of a modified problematic use of mobile phones scale to examine problematic smartphone use and dependence(Elsevier BV, 2024-01-30)Over the past decade, the world population has experienced rapid and widespread adoption of smartphones due to their usefulness and convenience. However, researchers have identified a range of adverse behaviours associated with the adoption of smartphones and their higher use. These behaviours are collectively described as Problematic Smartphone Use and Dependence (PSUD). Despite growing research, the underlying processes and drivers leading to these behaviours are inadequately understood. This can partly be attributed to the absence of developed statistical tools and measures that allow researchers to build a comprehensive conceptual understanding of PSUD. To address this issue, this study proposes and evaluates a validated extension to the Problematic Use of Mobile Phones (PUMP) scale. The extension of this tool incorporates factors associated with substance dependence outlined in the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), including additional items to measure PSUD accurately, referred to as the modified problematic use of mobile phones (MPUMP) scale. The newly developed tool was used in a cross-sectional online survey during September and October 2022, drawing on 1018 adult Australian participants. Principal Component Analysis (PCA) and Exploratory Factor Analysis (EFA) were conducted to derive the underlying factors. The EFA revealed two distinct factors: Distraction and Dysregulation. Both factors exhibited high internal consistency, with Cronbach's Alpha coefficients of 0.92 and 0.86, respectively. A one-way analysis of variance (ANOVA) revealed significant variations inthe identified factors' mean scores across different socio-demographic characteristics. The study provides evidence that the MPUMP scale is a validated and reliable measure for accurately assessing PSUD. The study findings offer novel insights into the psychosocial and physical aspects of PSUD, providing a foundation for exploring the causes and potential interventions for PSUD.
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ItemTell Touch – A digital health intervention for the Aged Care Sector: An evaluation pilot( 2022)This project reports on a pilot evaluation of Tell Touch - a digital communication application. The evaluation had two purposes. Firstly, the developers of Tell Touch wanted to understand the benefits and challenges of instigating a full evaluation of Tell Touch. Secondly, the effectiveness of Tell Touch as a communication platform for complaints and feedback handling in an Aged Care Home was examined from the perspective of the staff who use the application tool. Tell Touch was developed as a feedback and complaints application tool (app) for use in Aged Care Homes (ACHs). The objective of the app is to improve the quality of care provided to residents by facilitating ACHs to be more consumer-oriented and comply with or exceed the four requirements of the Aged Care Quality and Safety Commission (ACQ&SC) Standard 6. A review of the literature determined the Technology Adoption Model (TAM) as one of the most effective frameworks used in health care settings to assess the adoption of technology. The TAM has been validated in research as a conceptual model that can predict a substantial portion of the use or acceptance of IT health-related settings. Thus, the TAM was used to develop hypothesis to be explored using quantitative data. Qualitative data was collected to better understand the experience of ACH staff in using Tell Touch; specifically, to understand if Tell Touch was perceived as useful, and if Tell Touch satisfied the needs of ACH management for information that would improve services to residents and meet accreditation requirements. The data collected came from eight operational and top managers working in six ACHs across Victoria, and was collected over the period April to October 2022. Findings suggest a full evaluation of Tell Touch is feasible using the research design, tools and methods adopted in this project. Furthermore, early findings from this pilot evaluation indicate Tell Touch does meet the purposes for which it was developed; that is it is an effective IT communication platform for complaints and feedback handling in ACHs.
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ItemDigital technologies: students' expectations and experiences during their transition from high school to university(SPRINGER, 2023-01-01)University students' expectations of digital technologies in their studies are greatly influenced by their previous exposure both within the secondary school classroom and in their private lives. These expectations often play a powerful role in their approaches and learning strategies in their first-year university classes. In this work, we investigated students' expectations and utilisation of digital technologies in their transition from high school to tertiary studies. A survey encompassing the Expectancy-Disconfirmation Paradigm was conducted amongst second year students across the university. The results showed students expected to use advanced IT technologies and equipment at university. The high expectations were similar regardless of demographic parameters, such as gender, school type or field of studies. The findings also indicated that most students perceived little disconnection between the technology they used in high school and that of university. The majority of students seemed satisfied and even positively surprised by the use of technology in their university courses.
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ItemUniversity Students' Experiences and Reflections of Technology in Their Transition to Online Learning during the Global Pandemic(MDPI, 2022-07)During the COVID-19 pandemic, technology has been used to a lesser or greater extent to facilitate learning and has become an instrumental part of ensuring continuity of education. Students had no choice but to engage in online learning during periods of lockdowns. The quick transition to online learning had the potential to significantly affect the student learning experience and, as a result, their attitudes to studying at university. In this study, we examined self-reported students’ attitudes on their transition from face-to-face to online learning. Second-year students from Swinburne University of Technology in Melbourne, Australia, were invited to complete the questionnaire. Students reported a range of attitudes and experiences from very positive and enjoying discovering the new study mode to the very negative where motivation to study was lost and they were considering deferring or quitting their studies. Approximately half of the students discovered the benefits of both online and in-person education and expressed a preference for learning in a blended learning environment. The study results demonstrate the importance of digital technologies that provide flexible and agile educational opportunities with many students being open to new learning experiences despite missing the traditional approaches to education. The results of this study could inform further educational interventions when there is a need to move to online learning with little notice.
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ItemEngaging Primary Girls in STEM: Best Practice Implementation & Gaps in Victorian Classrooms(Swinburne University of Technology, 2022-02-08)The case for increasing girls’ and women’s’ interest and uptake in STEM careers has been clearly outlined and resonated with educators, industry, and policy makers in Australia. It is recognised that primary school years are critical in harnessing and developing girls interests and enthusiasm for STEM activities and education. However, some primary school teachers lack the knowledge, capacity, and confidence to teach STEM, and that an overpopulated curriculum does not lend itself easily to integrating change and STEM approaches to teaching. This report is based on a review of current literature. A limited amount of published academic literature could be located that specifically addresses the intersection of primary school aged girls (approximately 5-11 years old) and STEM engagement. We found that more attention was paid to this topic by grey literature, mostly in the form of consultancy reports and reviews which were commissioned by government or industry. Findings from this review are reported below, with a focus given to everyday classroom practices within the current educational context. This report addresses one of our key project objectives: to curate and create free resources for use by teachers and parents within the current environment to assist the 'now to the future' state.
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ItemInvestigating key benefits and benefit drivers of enterprise systems implementation in the higher education institution context(Association for Information Systems, 2020)In the last two decades, numerous organizations have implemented Enterprise Systems (ESs) to create value. Higher education institutions (HEIs) are no exception to follow the trend of implementing ES to improve the efficiency and effectiveness of their operations. However, research about ES in HEIs is still in its infancy stage. Therefore, this study aims to investigate important benefits and factors driving the achievement of ES benefits using a single case study methodology at a large Australian university. The contributions of this study are (1) it provides an in-depth understanding of ES benefits and benefit drivers in the context of HEIs; (2) it provides a taxonomy of ES benefits and benefit drivers for HEIs; (3) it identifies two new ES benefits, five new benefit drivers, and two unique ES benefits in the context of HEIs.
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ItemA Study of Critical Success Factors for Enterprise Systems Implementation by SMEs(AISel, 2018)Due to the unique characteristics of small-and-medium sized enterprises (SMEs), critical success factors (CSFs) identified in the context of large enterprises may not be readily applicable to SMEs. This paper aims to enhance the current understanding of CSFs for ES implementation in SMEs. It synthesizes a set of CSFs that are likely to be significant for ES implementation in SMEs and then explores the perception of 30 SMEs regarding influential CSFs through an analysis of online customer success stories. The study highlights some differences in CSF identified in the literature and those perceived by SMEs. By identifying CSFs of high importance within the context of SMEs this study improves the prospects of successful ES implementation. It also identifies knowledge gaps that could be addressed in future studies to enhance the current understanding of CSFs for ES implementations in SMEs.
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ItemAdults’ perspectives on smartphone usage and dependency in Australia(Elsevier BV, 2021-01)This study investigated the smartphone usage and dependency problem based on demographics among the adult population of Australia. A novel aspect of this study is that it specifically examines how people rate their perceived dependency levels compared with their perceived usage, which participants are asked to measure in comparison to their peers. Other novel aspects of this study include assessing the impact of parental status and occupational status on smartphone use and dependency, as well as addressing previous research gap in studying balanced population across genders and wide age range. This study also identifies activities associated with low usage and low dependency as opposed to activities linked to high smartphone usage and dependency. By comparing our findings to those obtained from similar studies in other countries and cultures, this study finds where problems are being detected consistently across multiple studies and where there are ambiguities. Where inconsistencies were identified, the question arises whether this is due to differences between measured populations (i.e. the Australian context of our research) or smartphones becoming more powerful and more affordable between research studies. Finally, this study explores possible avenues for future research into the usage patterns and smartphone dependency to support achieving balanced lifestyles of concerned individuals.