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    Digital housekeepers and domestic expertise in the networked home
    Kennedy, J ; Nansen, B ; Arnold, M ; Wilken, R ; Gibbs, M (Sage Publications, 2015-11-01)
    This article examines the distribution of expertise in the performance of ‘digital housekeeping’ required to maintain a networked home. It considers the labours required to maintain a networked home, the forms of digital expertise that are available and valued in digital housekeeping, and ways in which expertise is gendered in distribution amongst household members. As part of this discussion, we consider how digital housekeeping implicitly situates technology work within the home in the role of the ‘housekeeper’, a term that is complicated by gendered sensitivities. Digital housework, like other forms of domestic labour, contributes to identity and self-worth. The concept of housework also affords visibility of the digital housekeeper’s enrolment in the project of maintaining the household. This article therefore asks, what is at stake in the gendered distribution of digital housekeeping?
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    Digital ethnographic techniques in domestic spaces: Notes on methods and ethics
    Nansen, B ; Kennedy, J ; ARNOLD, M ; Gibbs, M ; Wilken, R (Visual Methodologies, 2015)
    This paper reflects on the opportunities provided by the use of novel digital ethnographic methods for gaining insights into the changing uses of broadband internet and digital media in everyday domestic spaces, as well as the new kinds of methodological and ethical issues that are raised by these techniques. It begins by describing the research context, rationale, and methodology for deploying mobile devices, digital ethnographic software, and visual tasks in domestic spaces, which sought to encourage and empower participants to actively produce and interpret visual data. In particular, we describe how these digital ethnographic techniques aimed to overcome some of the limitations of traditional media ethnography in domestic spaces. We go on to describe a number of ethical implications, both anticipated in the research design and emerging during the introduction and early period of household data collection within the longitudinal study. These included issues of gaining informed consent and participant burden, given the disruptive qualities of the mobile device, ethnographic software and visual tasks, and the creative and technical competence required to complete the research tasks. We conclude with a discussion of the benefits and challenges of these digital ethnographic techniques, and note how the research methods have undergone collaborative modification in response to the ethical challenges encountered by participants.This paper reflects on the opportunities provided by the use of novel digital ethnographic methods for gaining insights into the changing uses of broadband internet and digital media in everyday domestic spaces, as well as the new kinds of methodological and ethical issues that are raised by these techniques. It begins by describing the research context, rationale, and methodology for deploying mobile devices, digital ethnographic software, and visual tasks in domestic spaces, which sought to encourage and empower participants to actively produce and interpret visual data. In particular, we describe how these digital ethnographic techniques aimed to overcome some of the limitations of traditional media ethnography in domestic spaces. We go on to describe a number of ethical implications, both anticipated in the research design and emerging during the introduction and early period of household data collection within the longitudinal study. These included issues of gaining informed consent and participant burden, given the disruptive qualities of the mobile device, ethnographic software and visual tasks, and the creative and technical competence required to complete the research tasks. We conclude with a discussion of the benefits and challenges of these digital ethnographic techniques, and note how the research methods have undergone collaborative modification in response to the ethical challenges encountered by participants.
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    Posthumous personhood and the affordances of digital media
    Meese, J ; Nansen, B ; Kohn, T ; Arnold, M ; Gibbs, M (Taylor and Francis, 2015-01-01)
    This article identifies and outlines some of the more prominent ways that digital media can extend one’s personhood following death. We consider three examples: when the digital persona of the deceased continues to interact with the living through a human surrogate; the emergence of autonomous and semi-autonomous software enabling the dead to use social media to intervene in current events; and finally the operation of algorithmic presence services like Eterni.me, where artificial intelligence creates a re-enlivened form of the deceased. Situating these examples in relation to sociological, anthropological and cultural literature foundational to ideas of distributed personhood and posthumous symbolic immortality, we suggest that digital codes and computational texts stand as key sites for contemporary forms of ‘distributed personhood’, including posthumous personhood. We then extend this body of literature by examining how the discursive politics of social media contributes to a social and commercial context, which supports ongoing interactions with the dead online. Through this process, we suggest that the persona of the dead, which remains after bodily death, can continue to maintain meaningful posthumous relationships with the living, presenting a new perspective on how we interact with the dead through digital media.
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    Dwelling with media stuff: latencies and logics of materiality in four Australian homes
    Nansen, B ; Arnold, M ; Gibbs, M ; Davis, H (SAGE PUBLICATIONS LTD, 2011-08)
    Extending research into material, media, and cultural geographies of the home, our interest turns to the spatiotemporality of dwelling with information and communication technologies. We pose a number of questions: How do inhabitants and their media stuff adapt to the more rigid physical spaces of a building? How does the building respond to the more rapid changes to dwelling produced by this media stuff? And how are these differing times synchronised? In answer to these questions we present four case studies of homes in Melbourne, Australia, each representative of a particular strategy of synchronisation. They are: the found home, the imagined home, the designed home, and the renovated home. We identify logics informing these homes: the first naturalises the choices made, the second rationalises choices, and the third is one in which dwelling and (re)building are intertwined.
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    Framing the NBN: An Analysis of Newspaper Representations
    Wilken, R ; Kennedy, J ; Arnold, M ; GIBBS, M ; Nansen, B (RMIT University, 2015)
    The National Broadband Network (NBN), Australia’s largest public infrastructure project, was initiated to deliver universal access to high-speed broadband. Since its announcement, the NBN has attracted a great deal of media coverage, coupled with at times divisive political debate around delivery models, costs and technologies. In this article we report on the results of a pilot study of print media coverage of the NBN. Quantitative and qualitative content analysis techniques were used to examine how the NBN was represented in The Age and The Australian newspapers during the period from 1 July 2008 to 1 July 2013. Our findings show that coverage was overwhelmingly negative and largely focused on the following: potential impacts on Telstra; lack of a business plan, and of cost-benefit analysis; problems with the rollout; cost to the federal budget; and implications for business stakeholders. In addition, there were comparatively few articles on potential societal benefits, applications and uses, and, socio-economic implications
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    Entering the graveyard shift: Disassembling the australian TiVo
    Meese, J ; Wilken, R ; Nansen, B ; Arnold, M (SAGE Publications Inc., 2015-02-14)
    This article analyzes the operation and subsequent failure of TiVo in Australia. Drawing on actor-network theory, we unpack the TiVo assemblage throughout our paper, and look at the various human, technical, and institutional interventions that constituted it and constrained its possible futures. This analysis will be conducted by tracing how TiVo attempted to establish itself as a viable social and technical assemblage and assessing its influence on "new locales of regulation, new practices, new ethical stances, and new institutions." Our approach offers an inclusive analytical lens by considering how a collection of actors - large and small, human and nonhuman - were actively involved in assembling and disassembling the network required by TiVo for an ongoing presence in Australia. It also contributes to a growing body of work that outlines the usefulness of ANT to media studies scholarship.
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    Broadband in the Burbs: NBN Infrastructure, Spectrum Politics and the Digital Home
    Apperley, T ; Nansen, B ; Arnold, M ; Wilken, R (Queensland University of Technology, 2011)
    The convergence of suburban homes and digital media and communications technologies is set to undergo a major shift as next-generation broadband infrastructures are installed. Embodied in the Australian Government’s National Broadband Network (NBN) and the delivery of fibre-optic cable to the front door of every suburban home, is an anticipated future of digital living that will transform the landscape and experience of suburban life. Drawing from our research, and from industry, policy and media documents, we map some scenarios of the NBN rollout in its early stages to show that this imaginary of seamless broadband in the suburbs and the transformation of digital homes it anticipates is challenged by local cultural and material geographies, which we describe as a politics of spectrum. The universal implementation of policy across Australia faces a considerable challenge in dealing with Australia’s physical environment. Geography has always had a major impact on communications technologies and services in Australia, and a major impetus of building a national broadband network has been to overcome the “tyranny of distance” experienced by people in many remote, regional and suburban areas. In 2009 the minister for Broadband, Communications and the Digital Economy (DBCDE), Stephen Conroy, announced that with the Government’s NBN policy “every person and business in Australia, no-matter where they are located, will have access to affordable, fast broadband at their fingertips” (Conroy). This ambition to digitally connect and include imagines the NBN as the solution to the current patchwork of connectivity and Internet speeds experienced across the country (ACCAN). Overcoming geographic difference and providing fast, universal and equitable digital access is to be realised through an open access broadband network built by the newly established NBN Co. Limited, jointly owned by the Government and the private sector at a cost estimated at $43 billion over eight years. In the main this network will depend upon fibre-optics reaching over 90% of the population, and achieving download speeds of up to 100 Mbit/s. The remaining population, mostly living in rural and remote areas, will receive wireless and satellite connections providing speeds of 12 Mbit/s (Conroy). Differential implementation in relation to comparisons of urban and remote populations is thus already embedded in the policy, yet distance is not the only characteristic of Australia’s material geographies that will shape the physical implementation of the NBN and create a varied spectrum of the experience of broadband. Instead, in this article we examine the uneven experience of broadband we may see occurring within suburban regions; places in which enhanced and collective participation in the digital economy relies upon the provision of faster transmission speeds and the delivery of fibre “the last mile” to each and every premise. The crucial platform for delivering broadband to the ’burbs is the digital home. The notion of the connected or smart or digital home has been around in different guises for a number of decades (e.g. Edwards et al.), and received wide press coverage in the 1990s (e.g. Howard). It has since been concretised in the wake of the NBN as telecommunications companies struggle to envision a viable “next step” in broadband consumption. Novel to the NBN imaginary of the digital home is a shift from thinking about the digital home in terms of consumer electronics and interoperable or automatic devices, based on shared standards or home networking, to addressing the home as a platform embedded within the economy. The digital home is imagined as an integral part of a network of digital living with seamless transitions between home, office, supermarket, school, and hospital. In the imaginary of the NBN, the digital home becomes a vital connection in the growing digital economy. Communications Patchwork, NBN Roll-Out and Infrastructure Despite this imagined future of seamless connectivity and universal integration of suburban life with the digital economy, there has been an uneven take-up of fibre connections. We argue that this suggests that the particularities of place and the materialities of geography are relevant for understanding the differential uptake of the NBN across the test sites. Furthermore, we maintain that these issues provide a useful model for understanding the ongoing process and challenges that the rollout of the NBN will face in providing even access to the imagined future of the digital home to all Australians. As of June 2011 an average of 70 per cent of homes in the five first release NBN sites have agreed to have the fibre cables installed (Grubb). However, there is a dramatic variation between these sites: in Armidale, NSW, and Willunga, SA, the percentage of properties consenting to fibre connections on their house is between 80-90 per cent; whereas in Brunswick, Victoria, and Midway Point, Tasmania, the take-up rate is closer to 50 per cent (Grubb). We suggest that these variations are created by a differential geography of connectivity that will continue to grow in significance as the NBN is rolled out to more locations around Australia. These can be seen to emerge as a consequence of localised conditions relating to, for example, installation policy, a focus on cost, and installation logistics. Another significant factor, unable to be addressed within the scope of this paper, is the integration of the NBN with each household’s domestic network of hardware devices, internal connections, software, and of course skill and interest. Installation Policy The opt-in policy of the NBN Co requires that owners of properties agree to become connected—as opposed to being automatically connected unless they opt-out. This makes getting connected a far simpler task for owner-occupiers over renters, because the latter group were required to triangulate with their landlords in order to get connected. This was considered to be a factor that impacted on the relatively low uptake of the NBN in Brunswick and Midway Point, and is reflected in media reports (Grubb) and our research: There was a bit of a problem with Midway Point, because I think it is about fifty percent of the houses here are rentals, and you needed signatures from the owners for the box to be put onto the building (anon. “Broadband in the Home” project). …a lot of people rent here, so unless their landlord filled it in they wouldn’t know (anon. “Broadband in the Home” project). The issue is exacerbated by the concentration of rental properties in particular suburbs and complicated rental arrangements mediated through agents, which prevent effective communication between the occupiers and owners of a property. In order to increase take-up in Tasmania, former State Premier, David Bartlett, successfully introduced legislation to the Tasmanian state legislature in late 2010 to make the NBN opt-out rather than opt-in. This reversed the onus of responsibility and meant that in Tasmania all houses and businesses would be automatically connected unless otherwise requested, and in order to effect this simple policy change, the government had to change trespass laws. However, other state legislatures are hesitant to follow the opt-out model (Grubb). Differentials in owner-occupied and rental properties within urban centres, combined with opt-in policies, are likely to see a continuation of the connectivity patchwork that that has thus far characterised Australian communications experience. A Focus on Cost Despite a great deal of public debate about the NBN, there is relatively little discussion of its proposed benefits. The fibre-to-the-home structure of the NBN is also subject to fierce partisan political debate between Australia’s major political parties, particularly around the form and cost of its implementation. As a consequence of this preoccupation with cost, many Australian consumers cannot see a “value proposition” in connecting, and are not convinced of the benefits of the NBN (Brown). The NBN is often reduced to an increased minimum download rate, and to increased ISP fees associated with high speeds, rather than a broader discussion of how the infrastructure can impact on commerce, education, entertainment, healthcare, and work (Barr). Moreover, this lack of balance in the discussion of costs and benefits extends in some instances to outright misunderstandings about the difference between infrastructure and service provision: …my neighbour across the road did not understand what that letter meant, and she would have to have been one of dozens if not hundreds in the exactly the same situation, who thought they were signing up for a broadband plan rather than just access to the infrastructure (anon. “Broadband in the Home” project) Lastly, the advent of the NBN in the first release areas does not override the costs of existing contracts for broadband delivered over the current copper network. Australians are often required to sign long-term contracts that prevent them from switching immediately to the new HSB infrastructure. Installation Logistics Local variations in fibre installation were evident prior to the rollout of the NBN, when the increased provision of HSB was already being used as a marketing device for greenfield (newly developed) estates in suburban Australia. In the wake of the NBN rollouts, some housing developers have begun to lay “NBN-ready” optic fibre in greenfield estates. While this is a positive development for those who a purchasing a newly-developed property, those that invest in brownfield “re-developments,” may have to pay over twice the amount for the installation of the NBN (Neales). These varying local conditions of installation are reflected in the contractual arrangements for installing the fibre, the installers’ policies for installation, and the processes of installation (Darling): They’re gonna have to do 4000 houses a day … and it was a solid six months to get about 800 houses hooked up here. So, logistically I just can’t see it happening. (anon. “Broadband in the Home” project) Finally, for those who do not take-up the free initial installation offer, for whatever reason, there will be costs to have contractors return and connect the fibre (Grubb; Neales). Spectrum Politics, Fibre in the Neighbourhood The promise that the NBN will provide fast, universal and equitable digital access realised through a fibre-optic network is challenged by the experience of first release sites such as Midway Point. As evident above, and due to a number of factors, there is a likelihood in supposedly NBN-connected places of varied connectivity in which service will range from dial-up to DSL and ADSL to fibre and wireless, all within a single location. The varied connectivity in the early NBN rollout stages suggests that the patchwork of Internet connections commonly experienced in Australian suburbs will continue rather than disappear. This varied patchwork can be understood as a politics of spectrum.  Rod Tucker (13-14) emphasises that the crucial element of spectrum is its bandwidth, or information carrying capacity. In light of this the politics of spectrum reframes the key issue of access to participation in the digital economy to examine stakes of the varying quality of connection (particularly download speeds), through the available medium (wireless, copper, coaxial cable, optical fibre), connection (modem, antenna, gateway) and service type (DSL, WiFi, Satellite, FTTP). This technical emphasis follows in the wake of debates about digital inclusion (e.g., Warschauer) to re-introduce the importance of connection quality—embedded in older “digital divide” discourse—into approaches that look beyond technical infrastructure to the social conditions of their use. This is a shift that takes account of the various and intertwined socio-technical factors influencing the quality of access and use. This spectrum politics also has important implications for the Universal Service Obligation (USO). Telstra (the former Telecom) continues to have the responsibility to provide every premise in Australia with a standard telephone service, that is at least a single copper line—or equivalent service—connection. However, the creation of the NBN Co. relieves Telstra of this obligation in the areas which have coverage from the fibre network. This agreement means that Telstra will gradually shut down its ageing copper network, following the pattern of the NBN rollout and transfer customers to the newly developed broadband fibre network (Hepworth and Wilson). Consequently, every individual phone service in those areas will be required to move onto the NBN to maintain the USO. This means that premises not connected to the NBN because the owners of the property opted out—by default or by choice—are faced with an uncertain future vis-à-vis the meaning and provision of the USO because they will not have access to either copper or fibre networks. At this extreme of spectrum politics, the current policy setting may result in households that have no possibility of a broadband connection. This potential problem can be resolved by a retro-rollout, in which NBN fibre connection is installed at some point in the future to every premises regardless of whether they originally agreed or not. Currently, however, the cost of a retrospective connection is expected to be borne by the consumer: “those who decline to allow NBN Co on to their property will need to pay up to $300 to connect to the NBN at a later date” (Grubb) Smaller, often brownfield development estates also face particular difficulties in the current long-term switch of responsibilities from Telstra to the NBN Co. This is because Telstra is reluctant to install new copper networks knowing that they will soon become obsolete. Instead, “in housing estates of fewer than 100 houses, Telstra is often providing residents with wireless phones that are unable to connect to the Internet” (Thompson). Thus a limbo is created, where new residents will not have access to either copper or fibre fixed line connections. Rather, they will have to use whatever wireless Internet is available in the area. Particularly concerning is that the period of the rollout is projected to last for eight years. As a result: “Thousands of Australians—many of them in regional areas—can expect years of worse, rather than better, Internet services as the National Broadband Network rolls out across the country” (Thompson). And, given different take-up rates and costs of retro-fitting, this situation could continue for many people and for many years after the initial rollout is completed. Implications of Spectrum Politics for the Digital Home What does this uncertain and patchwork future of connectivity imply for digital living and the next-generation broadband suburb? In contrast to the imagined post-NBN geography of the seamless digital home, local material and cultural factors will still create varied levels of service. This predicament challenges the ideals of organisations such as the Digital Living Network, an industry body comprised of corporate members, “based on principles of open standards and home networking interoperability [which] will unleash a rich digital media environment of interconnected devices that enable us all to experience our favorite content and services wherever and whenever we want” (Vohringer). Such a vision of convergence takes a domestic approach to the “Internet of things” by imagining a user-friendly network of personal computing, consumer electronics, mobile technologies, utilities, and other domestic technologies. The NBN anticipates a digital home that is integrated into the digital economy as a node of production and consumption. But this future is challenged by the patchwork of connectivity. Bruno Latour famously remarked that even the most extensive and powerful networks are local at every point. Although he was speaking of actor-networks, not broadband networks, analysis of the Australian experience of high-speed broadband would do well to look beyond its national characteristics to include its local characteristics, and the constellations between them. It is at the local level, importantly, at the level of the household and suburb, that the NBN will be experienced in daily life. As we have argued here, we have reason to expect that this experience will be as disparate as the network is distributed, and we have reason to believe that local cultural and material factors such as installation policies, discussions around costs and benefits, the household’s own internal digital infrastructure, and installation logistics at the level of the house and the neighbourhood, will continue to shape a patchworked geography of media and communications experiences for digital homes. References Australian Communications Consumer Action Network (ACCAN). National Broadband Network: A Guide for Consumers. Internet Society of Australia (ISOC-AU) and ACCAN, 2011. Barr, Trevor. “A Broadband Services Typology.” The Australian Economic Review 43.2 (2010): 187-193. Brown, Damien. “NBN Now 10 Times Faster.” The Mercury 13 Aug. 2010. ‹http://www.themercury.com.au/article/2010/08/13/165435_todays-news.html›. Conroy, Stephen (Minister for Broadband, Communications and the Digital Economy). “New National Broadband Network”. Canberra: Australian Government, 7 April 2009. ‹http://www.minister.dbcde.gov.au/media/media_releases/2009/022›. Darling, Peter. “Building the National Broadband Network.” Telecommunications Journal of Australia 60.3 (2010): 42.1-12. Department of Broadband, Communications and the Digital Economy (DBCDE). “Impacts of Teleworking under the NBN.” Report prepared by Access Economics. Canberra, 2010. Edwards, Keith, Rebecca Grinter, Ratul Mahajan, and David Wetherall. “Advancing the State of Home Networking.” Communications of the ACM 54.6 (2010): 62-71. Grubb, Ben. “Connect to NBN Now or Pay Up to $300 for Phone Line.” The Sydney Morning Herald 15 Oct. 2010. ‹http://www.smh.com.au/technology/technology-news/connect-to-nbn-now-or-pay-up-to-300-for-phone-line-20101015-16ms3.html›. Hepworth, Annabel, and Lauren Wilson. “Customers May Be Forced on to NBN to Keep Phones.” The Australian 12 Oct. 2010. ‹http://www.theaustralian.com.au/national-affairs/customers-may-be-forced-on-to-nbn-to-keep-phones/story-fn59niix-1225937394605›. Howard, Sandy. “How Your Home Will Operate.” Business Review Weekly 25 April 1994: 100. Intel Corporation. “Intel and the Digital Home.” ‹http://www.intel.com/standards/case/case_dh.htm›. Latour, Bruno. Reassembling the Social: An Introduction to Actor-Network-Theory. Oxford: Oxford University Press, 2005. Neales, Sue. “Bartlett Looks at ‘Opt-out’ NBN.” The Mercury 28 July 2010. ‹http://www.themercury.com.au/article/2010/07/28/161721_tasmania-news.html›. Spigel, Lynn. “Media Homes: Then and Now.” International Journal of Cultural Studies 4.4 (2001): 385–411. Thompson, Geoff. “Thousands to Be Stuck in NBN ‘Limbo’.” ABC Online 26 April 2011. ‹http://www.abc.net.au/news/stories/2011/04/26/3200127.htm›. Tietze, S., and G. Musson. “Recasting the Home—Work Relationship: A Case of Mutual Adjustment?” Organization Studies 26.9 (2005): 1331–1352. Trulove, James Grayson (ed.). The Smart House. New York: HDI, 2003. Tucker, Rodney S. “Broadband Facts, Fiction and Urban Myths.” Telecommunications Journal of Australia 60.3 (2010): 43.1 to 43.15. Vohringer, Cesar. CTO of Philips Consumer Electronics (from June 2003 DLNA press release) cited on the Intel Corporation website. ‹http://www.intel.com/standards/case/case_dh.htm›. Warschauer, Mark. Technology and Social Inclusion: Rethinking the Digital Divide. Cambridge: MIT Press, 2003. Wilken, Rowan, Michael Arnold, and Bjorn Nansen. “Broadband in the Home Pilot Study: Suburban Hobart.” Telecommunications Journal of Australia 61.1 (2011): 5.1-16.
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    National, local and household media ecologies: The case of Australia's National Broadband Network
    Wilken, R ; Nansen, B ; Arnold, M ; Kennedy, J ; Gibbs, M (RMIT-SCH MEDIA & COMMUNICATION, 2013)
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    ASYNCHRONOUS SPEEDS: DISENTANGLING THE DISCOURSE OF 'HIGH-SPEED BROADBAND' IN RELATION TO AUSTRALIA'S NATIONAL BROADBAND NETWORK
    Dias, MP ; Arnold, M ; Gibbs, M ; Nansen, B ; Wilken, R (UNIV QUEENSLAND PRESS, 2014-05)
    This article analyses the substantive problems related to the term ‘high-speed broadband’ in relation to the implementation of Australia's National Broadband Network (NBN). It argues that an understanding of speed in relation to broadband must take into account a complex assemblage of infrastructure networks, communication devices, software, location, user subjectivity and political input. Within this assemblage are varied definitions, discourses and materialities of speed that do not necessarily synchronise. Instead, speed is subject to asynchronous perceptions and implementations, which impact on the potential of the NBN. With the aim of contextualising and problematising the understanding of speed in relation to the NBN, this article explores four key points: first, how the perception of speed is dependent not so much on technical performance, but on the subjectivities of internet experience; second, how the term ‘broadband’ is politically shaped, especially in the context of the Coalition government's alternative multi-technology mix plan; third, how the assemblage of different social, technical and political actants that constitute high-speed broadband determines the perception of speed; and finally, how asynchronous speeds of broadband implementation and adoption may impact on the potential benefits of the NBN.
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    Time, Space and Technology in the Working-Home: An Unsettled Nexus
    NANSEN, B. ; ARNOLD, M. ; GIBBS, M. ; DAVIS, H. ( 2010)