A Framework for Relationships in Outsourcing: Contract Management Archetypes
AuthorCULLEN, S; Shanks, G; Davern, M; Wilcocks, L
Source TitleProceedings of the 50th Hawaii International Conference on System Sciences
Computing and Information Systems
Document TypeConference Paper
CitationsCULLEN, S., Shanks, G., Davern, M. & Wilcocks, L. (2017). A Framework for Relationships in Outsourcing: Contract Management Archetypes. Proceedings of the 50th Hawaii International Conference on System Sciences, pp.5380-5389. HICSS.
Access StatusAccess this item via the Open Access location
Open Access URLhttp://aisel.aisnet.org/hicss-50/os/practice-based_research/2/
Outsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than contracting techniques.
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