The contribution of information technology governance to delivering business value from IT investments
AffiliationComputing and Information Systems
Document TypePhD thesis
Access StatusThis item is embargoed and will be available on 2020-06-26.
© 2018 Dr Poorang Haghjoo
Effective Information Technology (IT) Governance is considered a prerequisite for successful business-IT investment decision-making and organizational success. Effective IT Governance is a holistic concept that involves content (e.g., what is the decision about?), actor (e.g., who makes the decision?), and process (e.g., how is the decision made?) dimensions. However, the rapid development of IT and the pervasiveness of Information Systems (IS) in organizations has made effective IT Governance a complex, and often misunderstood undertaking that is challenging to many organizations. And while research about IT Governance in general has a long history in the IS discipline, a number of important challenges remain unresolved to date. For one, academic research in the IS discipline today lacks sufficient insights to answer how and why effective IT Governance leads to business value. Second, the IS discipline lacks theoretical understanding of the mechanism through which effective IT Governance could yield business value at the organizational level, and is equally unable to explore the IT Governance practices applied by individuals involved in IT Governance processes. This PhD research aims to address these gaps in knowledge. Positioned in the IS discipline, this PhD research provides the conceptual and theoretical underpinnings to explore effective IT Governance from both, an organizational and individual level. The research design underpinning this inquiry is based on a complementary 2-study design. Study 1 is a conceptual inquiry and adopts an analytical lens centered on the organizational level. Study 2 is a phenomenological inquiry which uses semi-structured interviews to explore effective IT Governance practices from the perspective of individual actors involved in these processes. Collectively, both studies provide three distinct contributions to the IS literature. First a theoretical contribution is made which includes a model and seven propositions that explain pathways from effective IT Governance to business value on an organizational level. The second theoretical contribution is a model and thirteen propositions that identify the procedural stages that actors involved in IT Governance processes complete at an individual level. Furthermore, this research provides an empirical contribution to the IS literature by generating and highlighting unique evidence regarding the individual practices related to IT Governance.
KeywordsIT governance; effective IT governance; IT strategy; business IT decision making; business value of IT
- Click on "Export Reference in RIS Format" and choose "open with... Endnote".
- Click on "Export Reference in RIS Format". Login to Refworks, go to References => Import References