Front-line work in employment services after ten years of New Public Management reform: Governance and activation in Australia, the Netherlands and the UK

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Author
Considine, M; Lewis, JMDate
2010Source Title
European Journal of Social SecurityPublisher
Sage PublicationsAffiliation
School of Social and Political SciencesProvost
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Considine, M. & Lewis, J. M. (2010). Front-line work in employment services after ten years of New Public Management reform: Governance and activation in Australia, the Netherlands and the UK. European Journal of Social Security, 12 (4), pp.357-370. https://doi.org/10.1177/138826271001200407.Access Status
Open AccessAbstract
This study examines the impact of administrative reforms upon the work of front-line staff in the employment services of three reform-oriented countries – Australia, the Netherlands and the United Kingdom. These changes have involved greater use of private agents, more detailed performance contracts, clearer expectations about outcomes for job-seekers, and increased competition between agencies seeking government work. The study compares the work characteristics and strategies of front-line staff in agencies in the three systems in 2008 and a decade earlier, using surveys.
The results show that there are substantial differences in the level of tailoring and investment in these countries. There are three relatively stable modes of governance in these cases and the most stable of these types across countries and across time is what we term the corporate-market mode – more generally labelled New Public Management (NPM). Despite the expectations of theorists and of reformers, the role of network governance proves neither as stable nor as generalised as expected.
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