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    Front-line work in employment services after ten years of New Public Management reform: Governance and activation in Australia, the Netherlands and the UK

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    Author
    Considine, M; Lewis, JM
    Date
    2010
    Source Title
    European Journal of Social Security
    Publisher
    Sage Publications
    University of Melbourne Author/s
    Considine, Mark; Lewis, Jennifer
    Affiliation
    School of Social and Political Sciences
    Provost
    Metadata
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    Document Type
    Journal Article
    Citations
    Considine, M. & Lewis, J. M. (2010). Front-line work in employment services after ten years of New Public Management reform: Governance and activation in Australia, the Netherlands and the UK. European Journal of Social Security, 12 (4), pp.357-370. https://doi.org/10.1177/138826271001200407.
    Access Status
    Open Access
    URI
    http://hdl.handle.net/11343/221858
    DOI
    10.1177/138826271001200407
    Abstract
    This study examines the impact of administrative reforms upon the work of front-line staff in the employment services of three reform-oriented countries – Australia, the Netherlands and the United Kingdom. These changes have involved greater use of private agents, more detailed performance contracts, clearer expectations about outcomes for job-seekers, and increased competition between agencies seeking government work. The study compares the work characteristics and strategies of front-line staff in agencies in the three systems in 2008 and a decade earlier, using surveys. The results show that there are substantial differences in the level of tailoring and investment in these countries. There are three relatively stable modes of governance in these cases and the most stable of these types across countries and across time is what we term the corporate-market mode – more generally labelled New Public Management (NPM). Despite the expectations of theorists and of reformers, the role of network governance proves neither as stable nor as generalised as expected.

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