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dc.contributor.authorConsidine, M
dc.contributor.authorLewis, JM
dc.date.available2019-04-10T02:06:43Z
dc.date.issued2010
dc.identifier.citationConsidine, M. & Lewis, J. M. (2010). Front-line work in employment services after ten years of New Public Management reform: Governance and activation in Australia, the Netherlands and the UK. European Journal of Social Security, 12 (4), pp.357-370. https://doi.org/10.1177/138826271001200407.
dc.identifier.issn1388-2627
dc.identifier.urihttp://hdl.handle.net/11343/221858
dc.description.abstractThis study examines the impact of administrative reforms upon the work of front-line staff in the employment services of three reform-oriented countries – Australia, the Netherlands and the United Kingdom. These changes have involved greater use of private agents, more detailed performance contracts, clearer expectations about outcomes for job-seekers, and increased competition between agencies seeking government work. The study compares the work characteristics and strategies of front-line staff in agencies in the three systems in 2008 and a decade earlier, using surveys. The results show that there are substantial differences in the level of tailoring and investment in these countries. There are three relatively stable modes of governance in these cases and the most stable of these types across countries and across time is what we term the corporate-market mode – more generally labelled New Public Management (NPM). Despite the expectations of theorists and of reformers, the role of network governance proves neither as stable nor as generalised as expected.
dc.languageen
dc.publisherSage Publications
dc.titleFront-line work in employment services after ten years of New Public Management reform: Governance and activation in Australia, the Netherlands and the UK
dc.typeJournal Article
dc.identifier.doi10.1177/138826271001200407
melbourne.affiliation.departmentSchool of Social and Political Sciences
melbourne.affiliation.departmentProvost
melbourne.source.titleEuropean Journal of Social Security
melbourne.source.volume12
melbourne.source.issue4
melbourne.source.pages357-370
melbourne.elementsid913612
melbourne.contributor.authorConsidine, Mark
melbourne.contributor.authorLewis, Jennifer
dc.identifier.eissn2399-2948
melbourne.accessrightsOpen Access


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