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dc.contributor.authorConsidine, M
dc.contributor.authorO'Sullivan, SB
dc.contributor.authorNguyen
dc.date.available2019-04-10T02:22:19Z
dc.date.issued2014
dc.identifier.citationConsidine, M., O'Sullivan, S. B. & Nguyen (2014). Mission-drift? The Third Sector and the pressure to be business-like: Evidence from Job Services Australia. Third Sector Review, 20 (1), pp.87-107
dc.identifier.issn1323-9163
dc.identifier.urihttp://hdl.handle.net/11343/221862
dc.description.abstractBecoming more businesslike is seen by many not-for-profit (NFP) agencies as necessary for survival, if not expansion, under the conditions required by New Public Management (NPM). Charged with delivering social services in a competitive environment, NFP agencies must often compete with each other, and with for-profit (FP) organisations, in order to obtain and retain government contracts. While some things are known about why NFP agencies emulate FPs, and the means by which they do so, little is known about whether adopting a more businesslike approach yields benefits. In this study we compare attitudes to profit maximisation against other client-oriented goals among NFP agencies delivering contracted employment services in Australia. We find that profit-maximising attitudes have increased dramatically between 1998 and 2012. Yet despite this, we find no correlation between a profit-orientated disposition and the rate at which services improve for clients. We conclude that while becoming more businesslike might be beneficial for a host of reasons, it does not appear to help agencies meet their key performance indicator: achieving positive outcomes for those they seek to serve.
dc.publisherAustralian and New Zealand Third Sector Research
dc.titleMission-drift? The Third Sector and the pressure to be business-like: Evidence from Job Services Australia
dc.typeJournal Article
melbourne.affiliation.departmentSchool of Culture and Communication
melbourne.affiliation.departmentSchool of Social and Political Sciences
melbourne.affiliation.departmentProvost
melbourne.source.titleThird Sector Review
melbourne.source.volume20
melbourne.source.issue1
melbourne.source.pages87-107
melbourne.elementsid913539
melbourne.contributor.authorConsidine, Mark
melbourne.contributor.authorO'SULLIVAN, SIOBHAN
melbourne.contributor.authorNguyen, Phuc
melbourne.accessrightsOpen Access


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