Discovering Automatable Routines From User Interaction Logs
AuthorBosco, A; Augusto, A; Dumas, M; La Rosa, M; Fortino, G
Source TitleLecture Notes in Business Information Processing
PublisherSpringer International Publishing
AffiliationComputing and Information Systems
Document TypeConference Paper
CitationsBosco, A., Augusto, A., Dumas, M., La Rosa, M. & Fortino, G. (2019). Discovering Automatable Routines From User Interaction Logs. Lecture Notes in Business Information Processing, 360, pp.144-162. Springer International Publishing. https://doi.org/10.1007/978-3-030-26643-1_9.
Access StatusOpen Access
ARC Grant codeARC/DP180102839
The complexity and rigidity of legacy applications in modern organizations engender situations where workers need to perform repetitive routines to transfer data from one application to another via their user interfaces, e.g. moving data from a spreadsheet to a Web application or vice-versa. Discovering and automating such routines can help to eliminate tedious work, reduce cycle times, and improve data quality. Advances in Robotic Process Automation (RPA) technology make it possible to conveniently automate such routines, but not to discover them in the first place. This paper presents a method to analyse user interactions in order to discover routines that are fully deterministic and thus amenable to automation. The proposed method identifies sequences of actions that are always triggered when a given activation condition holds and such that the parameters of each action can be deterministically derived from data produced by previous actions. To this end, the method combines a technique for compressing a set of sequences into an acyclic automaton, with techniques for rule mining and for discovering data transformations. An initial evaluation shows that the method can discover automatable routines from user interaction logs with acceptable execution times, particularly when there are one-to-one correspondences between parameters of an action and those of previous actions, which is the case of copy pasting routines.
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