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dc.contributor.authorConsidine, M
dc.contributor.authorO'Sullivan, S
dc.contributor.authorMcGann, M
dc.contributor.authorNguyen, P
dc.date.accessioned2020-12-14T05:58:30Z
dc.date.available2020-12-14T05:58:30Z
dc.date.issued2020-04-07
dc.identifier.citationConsidine, M., O'Sullivan, S., McGann, M. & Nguyen, P. (2020). Contracting personalization by results: Comparing marketization reforms in the UK and Australia. Public Administration, 98 (4), pp.873-890. https://doi.org/10.1111/padm.12662.
dc.identifier.issn0033-3298
dc.identifier.urihttp://hdl.handle.net/11343/254067
dc.description.abstractMarket instruments are increasingly used to drive innovation and efficiency in public services. Meanwhile, many governments recognize the need for services to be more personalized and ‘user-centred’. This was a key aim of major welfare-to-work reforms in both the UK and Australia over the past decade, which sought to achieve personalization through increasing service delivery by for-profit providers, contracted via Payment-by-Results. Drawing on three surveys of frontline staff, we show the impact of recent UK and Australian marketization reforms on frontline practices to consider whether the reform mix of increased commercial provision tied to Payment-by-Results has enhanced service personalization. We find that the UK's ‘black box’ model was associated with some increase in frontline discretion, but little evidence that this enhanced personalization, either compared to previous programmes or to Australia's more regulated system.
dc.languageEnglish
dc.publisherWiley
dc.titleContracting personalization by results: Comparing marketization reforms in the UK and Australia
dc.typeJournal Article
dc.identifier.doi10.1111/padm.12662
melbourne.affiliation.departmentProvost
melbourne.affiliation.departmentSchool of Social and Political Sciences
melbourne.source.titlePublic Administration: an international quarterly covering public administration throughout the world
melbourne.source.volume98
melbourne.source.issue4
melbourne.source.pages873-890
melbourne.identifier.arcLP150100277
melbourne.elementsid1445786
melbourne.openaccess.urlhttp://mural.maynoothuniversity.ie/12633/1/2020_Considine_et_al_Contracting_Personalization_by_Results.pdf
melbourne.openaccess.statusAccepted version
melbourne.contributor.authorConsidine, Mark
melbourne.contributor.authorMcGann, Michael
dc.identifier.eissn1467-9299
melbourne.identifier.fundernameidAustralian Research Council, LP150100277
melbourne.accessrightsAccess this item via the Open Access location


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