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    The positive and negative effects of anger on dispute resolution: Evidence from electronically mediated disputes

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    160
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    Author
    Friedman, R; Anderson, C; Brett, J; Lisco, CC
    Date
    2004-04-01
    Source Title
    JOURNAL OF APPLIED PSYCHOLOGY
    Publisher
    AMER PSYCHOLOGICAL ASSOC
    University of Melbourne Author/s
    Olekalns, Mara
    Affiliation
    Melbourne Business School
    Metadata
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    Document Type
    Journal Article
    Citations
    Friedman, R., Anderson, C., Brett, J. & Lisco, C. C. (2004). The positive and negative effects of anger on dispute resolution: Evidence from electronically mediated disputes. JOURNAL OF APPLIED PSYCHOLOGY, 89 (2), pp.369-376. https://doi.org/10.1037/0021-9010.89.2.369.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/27958
    DOI
    10.1037/0021-9010.89.2.369
    Description

    C1 - Refereed Journal Article

    Abstract
    Scholars have argued that anger expressed by participants in mediation is counterproductive; yet, there is also reason to believe that expressions of anger can be productive. The authors tested these competing theories of emotion by using data from online mediation. Results show that expression of anger lowers the resolution rate in mediation and that this effect occurs in part because expressing anger generates an angry response by the other party. However, when respondents are especially vulnerable, expressions of anger by the filer do not hinder settlement. The authors also examined precursors to anger, such as value of dispute and reputation, and the degree to which a focus on dispute resolution is reciprocated.
    Keywords
    Business and Management

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