The positive and negative effects of anger on dispute resolution: Evidence from electronically mediated disputes
Author
Friedman, R; Anderson, C; Brett, J; Lisco, CCDate
2004-04-01Source Title
JOURNAL OF APPLIED PSYCHOLOGYPublisher
AMER PSYCHOLOGICAL ASSOCUniversity of Melbourne Author/s
Olekalns, MaraAffiliation
Melbourne Business SchoolMetadata
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Journal ArticleCitations
Friedman, R., Anderson, C., Brett, J. & Lisco, C. C. (2004). The positive and negative effects of anger on dispute resolution: Evidence from electronically mediated disputes. JOURNAL OF APPLIED PSYCHOLOGY, 89 (2), pp.369-376. https://doi.org/10.1037/0021-9010.89.2.369.Access Status
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C1 - Refereed Journal Article
Abstract
Scholars have argued that anger expressed by participants in mediation is counterproductive; yet, there is also reason to believe that expressions of anger can be productive. The authors tested these competing theories of emotion by using data from online mediation. Results show that expression of anger lowers the resolution rate in mediation and that this effect occurs in part because expressing anger generates an angry response by the other party. However, when respondents are especially vulnerable, expressions of anger by the filer do not hinder settlement. The authors also examined precursors to anger, such as value of dispute and reputation, and the degree to which a focus on dispute resolution is reciprocated.
Keywords
Business and ManagementExport Reference in RIS Format
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