When customers disappoint: A model of relational internal marketing and customer complaints

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    Author
    Bell, SJ; Menguc, B; Stefani, SL
    Date
    2004-03-01
    Source Title
    JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
    Publisher
    SPRINGER
    University of Melbourne Author/s
    Bell, Simon
    Affiliation
    Management and Marketing
    Metadata
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    Document Type
    Journal Article
    Citations
    Bell, S. J., Menguc, B. & Stefani, S. L. (2004). When customers disappoint: A model of relational internal marketing and customer complaints. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 32 (2), pp.112-126. https://doi.org/10.1177/0092070303261467.
    Access Status
    This item is currently not available from this repository
    URI
    http://hdl.handle.net/11343/28013
    DOI
    10.1177/0092070303261467
    Description

    C1 - Refereed Journal Article
    Keywords
    Marketing

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