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When customers disappoint: A model of relational internal marketing and customer complaints

dc.contributor.authorBell, SJ
dc.contributor.authorMenguc, B
dc.contributor.authorStefani, SL
dc.date.available2014-05-21T21:03:03Z
dc.date.issued2004-03-01
dc.identifierhttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000220271900001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=d4d813f4571fa7d6246bdc0dfeca3a1c
dc.identifier.citationBell, S. J., Menguc, B. & Stefani, S. L. (2004). When customers disappoint: A model of relational internal marketing and customer complaints. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 32 (2), pp.112-126. https://doi.org/10.1177/0092070303261467.
dc.identifier.issn0092-0703
dc.identifier.urihttp://hdl.handle.net/11343/28013
dc.descriptionC1 - Refereed Journal Article
dc.languageEnglish
dc.publisherSPRINGER
dc.subjectMarketing
dc.titleWhen customers disappoint: A model of relational internal marketing and customer complaints
dc.typeJournal Article
dc.identifier.doi10.1177/0092070303261467
melbourne.peerreviewPeer Reviewed
melbourne.affiliationThe University of Melbourne
melbourne.affiliation.departmentManagement and Marketing
melbourne.source.titleJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
melbourne.source.volume32
melbourne.source.issue2
melbourne.source.pages112-126
dc.research.codefor1505
melbourne.publicationid139788
melbourne.elementsid319609
melbourne.contributor.authorBell, Simon
melbourne.internal.ingestnoteAbstract bulk upload (2017-07-20)
dc.identifier.eissn1552-7824
melbourne.accessrightsThis item is currently not available from this repository


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